The Art of Customer Service for Artists and Creative Entrepreneurs

Join us on June 7, 14, and 21 for an interactive 3-part workshop series geared towards artists and creative entrepreneurs. The learning content for these sessions are progressive and registration includes access to all three (3) workshop sessions.

Over the course of these three sessions, you will explore how and why good relationships are vital: professionally, personally and financially. Your goals can be met when you address the needs of your clients, colleagues, and community.

Training is provided by the team behind The Art of Customer Service. Their mission is to provide a unique training program where the primary focus is on building relationships - the basis for outstanding customer service. They teach the knowledge, skills, and attitudes necessary for superior interactions in ways that make the program engaging, respectful and fun.

Each facilitator uses artistic, physical, vocal, or other activities combined with traditional teaching methods including presentations, videos, demonstrations, discussions, handouts, homework, or practical exercises to illustrate themes that are significant when communicating with clients, colleagues, and community.

Day 1: June 7th | 4 pm - 7 pm

Topics:
Relationship Building
Pride
Attitude

Workshop Highlights
The hows and whys of relationship building with clients, colleagues and community

  • The professional, financial and personal rewards of providing exceptional service
  • Pride in our work - can work for or against us
  • Attitude can enhance our commercial or artistic “success”


Day 2: June 14 | 4 pm - 7 pm

Topics:
Communication Skills
Product/Service Knowledge

Workshop Highlights
How modes of communication impacts interactions with clients, colleagues and community

  • Developing listening skills
  • Social media
  • Language and voice
  • Being open and saying yes
  • Importance of product knowledge


Day 3: June 21| 4 pm - 7 pm

Topics:
Body Language
Stress Management

Workshop Highlights
Body language as communication
Addressing stress

  • Body language and voice
  • Cultural differences in body language
  • Shaking hands
  • How and why we experience stress
  • Realizing when we need to get help with stress
     

Register by May 30 and receive our early bird 20% discount!

Skill Category: Artistic/Creative
Course Start Date: Jun 07, 2017
Course End Date: Jun 21, 2017
Format: In-Person
Course Location: 192 Spadina Avenue (CSI, Meeting Room A)
Cost: $60-$75
Course Provider: WorkInCulture (Cultural Careers Council Ontario)
WebSite Address: https://relationshipbuildingforartists.eventbrite.com
Skills Category: 1
Language of Delivery:

How to Register:

Registration is required - please click here to sign up and reserve your spot. Spaces are limited!

Sign up by May 30 and receive our early bird discount of 20% off!

The workshop venue is wheelchair accessible.

Please bring a copy of your registration on the first day.

If you have any questions please contact Stephanie Draker at stephaniedraker@workinculture.ca

Contact Info:

Email: stephaniedraker@workinculture.ca

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