ADS Representative

Date Posted: Nov 25, 2021
Application Deadline: Dec 10, 2021
Start Date: Jan 04, 2022

Hourly From: $15/hr To $20/hr
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Part-time
Career Level: Entry level/ intern

Organization Description

The National Ballet of Canada

One of the top international ballet companies, The National Ballet of Canada was founded in 1951 by Celia Franca. A company of 70 dancers with its own orchestra, the National Ballet has been led by Artistic Director Karen Kain, one of the greatest ballerinas of her generation, since 2005.
Renowned for its diverse repertoire, the company performs traditional full-length classics, embraces contemporary work and encourages the creation of new ballets as well as the development of Canadian choreographers. 

Job Description

The National Ballet of Canada, Canada’s premiere dance company and one of the world’s top international dance companies, is looking for committed and enthusiastic part-time staff to work in the Call Centre and on-site Box Office.
Audience & Donor Services is a central processing department, with a focus on providing exceptional service to all patrons and internal departments of The National Ballet of Canada.  The services provided include, but are not limited to, ticketing for both single tickets and subscription sales, inbound and outbound calls, donations, member event RSVP, database maintenance, In Studio classes, response to all general inquiries, and reception coverage. The successful candidate thrives in a fast-paced and dynamic environment.
Key Responsibilities Include:
  • Responsible for inbound phone sales: processing ticket sales, In Studio classes, outbound membership and subscription renewal calling, as well as answering general inquiries, email correspondence, and reception coverage
  • Complete in-person transactions and provide patron services, representing The National Ballet of Canada at the Four Seasons Centre for the Performing Arts
  • Administer Outbound membership renewal calls, as required
  • Stay informed and knowledgeable in all aspects of The National Ballet of Canada including repertoire, events, membership, In Studio, policies and procedures
  • Assist with patron inquiries and resolve any issues with professionalism
  • Provide administrative support to the management team and assist with related processing, database maintenance and administrative tasks
  • Maintain a professional attitude and appearance while representing The National Ballet of Canada
  • Required to stay current with legislative training, as it pertains to customer service (ie. AODA, Ontario Health and Safety Act)


  • A minimum of 1-2 years experience in delivering a high level of customer service
  • Excellent verbal and written communication skills
  • Professional interpersonal skills
  • Attention to detail
  • Able to take initiative, learn quickly and adapt to changing demands
  • Knowledge of Tessitura Ticketing Software, an asset
  • A passion for the performing arts

Additional Info:

Work Requirements:
  • Work day, evening, and weekend shifts as required
  • Ability to work a minimum of 15 hours per week
  • Staff will be expected to work onsite at the Walter Carsen Centre
  • Staff may also be scheduled to work onsite in the box office at the Four Seasons Centre for the Performing Arts
This is a unionized position with starting pay at $17.00 per hour.

How to Apply:

Qualified candidates are to forward their resume and cover letter as a single PDF document to with the subject heading: "ADS Representative".  Resumes will be reviewed as soon as they are received. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Successful candidates will be subject to a criminal background check. The National Ballet of Canada recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization. 

The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected.  We are committed to reflect the diversity of our community, our city and our country. We strive to ensure our recruitment and selection processes are bias-free.  We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities.  We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

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