Agency Associate

Date Posted: Jan 08, 2021
Application Deadline: Jan 28, 2021
Start Date: Mar 01, 2021

Salary From: 35K To 45K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Health, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Creative & Administrative
Job Type: Full-time
Career Level: Entry level/ intern

Organization Description

STEPS Public Art

STEPS is an award-winning cultural organization. We create one-of-a-kind public art plans, installations, and engagement strategies for vibrant and inclusive Canadian communities.​ We operate a unique award-winning social enterprise, through which we facilitate professional public art services that serve our charitable mandate, employ Canadian artists, and ensure the resiliency of our community programs. Since 2011, we have produced:

  • 300+ public art installations
  • 600+ paid artist opportunities
  • 1,000+ youth leadership opportunities
  • 10,000+ community engagement opportunities 

We believe that great public art can challenge systemic inequities in public space. Our programs foster inclusive public art practices, support equity-seeking artists and demonstrates the power of public art to reimagine equitably designed cities. We encourage, support, and celebrate the diversity of our Board, staff, and advisory network. This approach fuels our innovation and connects us closer to the communities we serve. 

STEPS encourages applications from all qualified candidates that represent the full diversity of communities in Canada, including complexities of intersecting identities such as ability, age, class, gender, race, and sexual orientation. We are particularly interested in receiving applications from equity-seeking communities, including those who identify as Black, Indigenous, or racialized persons. 

Job Description

We are seeking a creative, energetic and organized team player with a passion for placemaking who is eager to develop creative solutions to urban design challenges and transform underused spaces into safe, attractive, and vibrant places for local residents, workers and visitors. Reporting to STEPS’ Placemaking Services Coordinator, this role is responsible for planning, developing, and implementing placemaking activities on behalf of STEPS and our partners: property owners, developers, BIAs, community and business groups. This is a Toronto based one-year full-time contract position, with the possibility of renewal and salary commensurate with experience. Following a probationary period, this position is eligible for group benefits (including health, dental and limited life policies). 


  • Support the execution of public art plans and installations, like murals, construction hoarding exhibits, street furniture, storefront animations, wayfinding, and cultural plans.
  • Outreach to potential partners and clients to educate them on public art opportunities.
  • Respond to inquiries from prospective partners/clients and facilitate initial needs assessments, which may include reviewing site plans, performing site visits, or speaking to stakeholders.
  • Support preparation of quotes and proposals for public art services to partners/clients/funders.
  • Establish, foster, and maintain strong relationships with partners, clients, artists, and suppliers.
  • Using organizational templates, prepare project contracts, and work plans.
  • Provide client/partner-centered customer service to ensure the smooth execution of projects.
  • Maintain communication with project stakeholders, such as City Councillors or resident groups.
  • Track project timelines, workflows, and progress against social and financial objectives.
  • Collect project testimonials and feedback for marketing and improved service delivery.
  • Draft promotional content, including blog posts, social media, and web updates.


Our ideal candidate will be passionate about the role of the arts and artists in building vibrant inclusive public spaces and communities. You will be creative, entrepreneurial, proactive, observant, well organized, and thrive in a fast-paced environment. You stay current on urban and cultural issues. You see what could be, rather than what is. You love brainstorming, problem-solving, and connecting with people. You’re often told by coworkers that they know something will get done if it gets passed to you, and you are not afraid to ask for support or clarification if needed. You have experience jumping in and helping to put processes in place that make an improvement on what has been built while being respectful of the work that has come before. You love to talk to people and spread the word about ideas, projects, or services or that you feel have value. You relish making sense of things, executing logistics, anticipating problems, and fixing them. You’re good at keeping information confidential. You thrive on each day being different and presenting new opportunities and challenges. If you are organized, not easy to overwhelm, and you have a positive attitude that makes people want to be your teammate, we are looking forward to meeting you!

We think it's important that you have the following:
  • Postsecondary education in urban planning, design, arts management, visual arts or marketing.
  • 2+ years experience in arts administration, customer service, marketing, design or similar
  • An ability to flex a high degree of creativity in response to diverse public space challenges.
  • Strong organizational skills, including setting priorities, budgeting, and juggling competing tasks.
  • Great interpersonal skills, including meaningful collaboration with external groups on joint projects, as well as open and respectful communication with colleagues.
  • Excellent and confident communication skills — written, in person, on phone/web conferencing.
  • Strong leadership skills and decision making, including clear delegation as appropriate.
  • Ability to read and interpret complex documents and explain them in plain terms.
  • Comfortable with numbers — will need to review site measurements and develop budgets.
  • Professionalism — punctual, quick-learning customer service-oriented self-starter.
  • Independent worker — one who is detail-oriented, able to prioritize, and self-manage.
  • Highly self-motivated, achievement-oriented, able to work individually and in collaborative teams.
  • Positive, open-minded attitude that shines when working with diverse communities.
  • Strong problem-solving skills — asks questions to discover information and underlying issues, then rolls up sleeves, gets things done, and resolves issues before a problem arises.
  • Interest in improving our services, partnerships, and being a part of taking them to the next level.
  • Critical thinker with an ability to keep calm, seek clarification before deadlines and problem solve.
  • Commitment to organizational development through giving and receiving respectful feedback.
  • Proficiency with Microsoft Office, Zoom, and Google Drive (Adobe Suite, Asana, CRMs a plus).
  • Capacity to diplomatically work with clients who sometimes have high-pressure fluctuating needs.
  • Ability to work occasional evenings and weekends.
  • Comfort working within an open office environment and video conferencing technology.
  • Commitment to working within an equity framework.

Additional Info:

STEPS encourages applications from all qualified candidates that represent the full diversity of communities in Canada, including complexities of intersecting identities such as ability, age, class, gender, race and sexual orientation. We are particularly interested in receiving applications from equity-seeking communities, including those who identify as Black, Indigenous, or racialized persons.

How to Apply:

We invite qualified applicants to apply via this online portal by no later than Thursday, January 28, 2021, 11:59 pm Pacific Time. Applications will not be accepted by email. This is a multi-stage interview process that will make use of videoconferencing and respect public health guidelines. While we appreciate the interest of all applicants, we can only communicate with those shortlisted for an interview. For the immediate future, this will be a remote-work position so we are open to accepting applications from anywhere in Canada.

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