Assistant Ticketing and Group Sales Manager

Date Posted: May 20, 2022
Application Deadline: Jul 20, 2022
Start Date: Jun 20, 2022

Salary From: 50K To 50K
Province: Ontario
Region: Ottawa Area
City: Ottawa
Employee Benefits: Health, Pension, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: Doesn't apply
Job's focus: Administrative
Job Type: Full-time
Career Level: Intermediate

Organization Description

Broadway Across Canada
THE JOHN GORE ORGANIZATION is the leading presenter, producer, distributor and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America,, The Broadway Channel, and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards. The John Gore Organization is committed to supporting theater access and education programs that introduce Broadway to the next generation of audiences and theater professionals.

Job Description

We are seeking an experienced and confident Groups & Ticketing Assistant to work under the direction of the National Ticketing Manager who oversees operations for all Broadway Across Canada markets. The candidate we are looking for is organized, confident, proactive, able to work under pressure, and has a willingness to work with a small but collaborative team.  This position is based in Ottawa, Ontario. Remote work is negotiable. 
Essential Duties and Responsibilities
·       Assist with Overall Ticketing Event Management
o   Assist to ensure that all ticketing operational issues in the implementation of season, group, and single events are complete and consistent with standards developed for Broadway Across Canada.
o   Assist Day-to-day operations; project coordination; operational communication; service support and reporting. 
o   Must demonstrate excellent organizational skills, attention to detail, multitask abilities and be highly proficient in time management.
o   Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them.  This position is one of dedication, leadership, and development for others.
·       Ticketing and Event Management 
o   Participate in the creation of the sales operational timeline and execute all ticketing aspects of it. 
o   Participate in planning and development of all ticketing projects, to be supported by the Service Centre.
o   Participate in the maintenance of various databases which track both guest and sales information.
o   Communicate event creation to necessary parties (both internal and to venues & ticketing partners); thoroughly check events to assure created correctly on the ticketing system.
o   Payments plan management.  
o   Assist Prepare season and single ticket events to go on sale.
o   Proof all sales collateral for accurate ticket pricing and sales information.
o   Programming and maintenance of CMS & Phoenix (proprietary) in order to accurately populate information on
o   Assist with set up, preparing, and printing season ticket renewal invoices as needed.
o   Provide the processes and applications to the service center for season ticket renewal and new acquisition for subscription campaigns.
o   Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations.
o   Update/Create show sales reports and participate in weekly dynamic pricing discussions.
o   Assist with dynamic pricing changes and continue to provide reporting on the dynamic lift.
o   Support venue and internal staff during events.
o   Assist in Setup online upgrades/exchanges associated with season renewals.
o   Fulfillment of ticketing requirements for donors, sponsors, and VIPs.
o   Assist in the management of inventory during the life of all events.
o   Assist to monitor all sales activities, providing daily, weekly and monthly reports as needed. 
o   Oversee ticket printing and distribution on both season tickets and individual ticket mailings as needed.
o   Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, and priority offers. 
o   Development and execution of Box Office Statement for performances (both on-site and off-site on all performance days).
o   Keep venues involved by notifying them of all shows, assigning allotments, managing the inventory for the life of the event, and having consistent service policies. Remember whether we are renting, or this is our partner, the customers will not differentiate.  Our goal is to provide a seamless experience.
o   All other tasks and duties that may be assigned from time to time as directed by your supervisor, including any changes or deviations from this job description.
·       Communication and Service
·       Work closely with Marketing Director, Group Sales Manager, and Service Manager/Supervisor on each sale’s campaign, which includes all activities associated with the season, group, and single ticket sales and promotions; material proofing; and timeline development.
·       Work closely with VP, marketing director, service center, and local ticketing entity to Broadway Across Canada standards are met and offer support and training to fulfill those standards.
·       Communicate with the management and supervisory staff of the market’s Service Center all information for sales and promotions, processing instructions, production information, special needs, etc., on a continual basis.
·       Monitor service activities, providing feedback as necessary and training as requested.
·       Maintain market data in Phoenix.
·       Maintain and Monitor information on and follow through on inconsistencies of market information.
·       Support service initiatives by maintaining all e-mail communication received from customers via daily.
·       Group Sales
o   Promo code building & management for group sales clients.
o   Creating and maintaining Group-specific reports including sales reports, payment plan reports and promotional sales status reports.
o   Managing group hold inventory.
o   Assist National Group Sales manager with monitoring group sales inquiries and customer service communication.
·       Reporting
o   Prepare and send out daily ticket counts for both individual shows and season sales.
o   Prepare monthly sales reports.
o   Special reporting as required.
·       Special projects as directed by the National Director of Ticketing and VP of Broadway Across Canada.

THE JOHN GORE ORGANIZATION is the leading developer, producer, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America,, The Broadway Channel,, and Group Sales Box Office.  Its productions span Broadway, Off-Broadway, London’s West End, Japan, and 47 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk, and Olivier awards.
At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected and all voices are valued and heard. We are committed to fostering, cultivating, and preserving a culture of equity, diversity, access, and inclusion.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Broadway Across Canada strongly supports equal employment opportunity for all applicants regardless of race, sex, religion, creed, national origin, age, disability, sexual orientation, or any other legally protected classification.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Broadway Across Canada recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Broadway Across Canada may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.


  • Minimum 3-5 years in the ticketing, arts, and/or entertainment industries.
  • Advanced knowledge of Archtics, Ticketmaster Host, and Microsoft Excel.
  • Post-secondary education is preferred.
  • High-level organizational and time management skills.

How to Apply:

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