Box Office Clerks II

Date Posted: Aug 05, 2022
Application Deadline: Sep 09, 2022
Start Date: Sep 26, 2022

Hourly From: $15/hr To $15/hr
Province: Ontario
Region: York Region
City: Markham
Employee Benefits: N/A
Organization's Field/Discipline: Doesn't apply
Job's focus: Administrative
Job Type: Part-time
Career Level: Entry level/ intern

Organization Description

City Of Markham
Public Sector

Job Description

The City of Markham, an award-winning municipality with more than 353,000 residents, is Canada’s high-tech capital and most diverse community, enjoying a rich heritage, outstanding community planning and services, and a vibrant local economy.  Committed to being a model of public service excellence, with a workforce that is representative of the population we serve, we are looking for people who share our values and are champions of innovative practices. Diversity is one of Markham’s strategic priorities, and we strive to develop and maintain an environment that is inclusive and creates a sense of belonging for all.  
We are pleased to be named one of Canada's Best Employers for 2022 and the best City employer by Forbes for the second consecutive year. The City of Markham is ranked in the top two for Government Services and 15th among the 300 employers on the list, advancing from 18th place in 2021.
Applications are now being accepted for the above temporary part-time positions at the Flato Markham Theatre, a division of the Culture Services Department, Development Services Commission. To apply, please submit your cover letter and resume online by September 9, 2022.

Hours of Work: This is a temporary part-time position that would require a minimum availability of up to three shifts per week. The majority of shifts occur during the day.
Join us and make a lasting difference!

JOB SUMMARY
The Box Office Clerk II is responsible for the completion of ticket sales and handling customer enquiries both on the phone and in person from Theatre patrons for a variety of events and attractions, the role of the Box Office Clerk Level 2, is to generate reports for management on ticket sales, subscriber renewals etc. and to resolve the more complex customer requests.

KEY DUTIES AND RESPONSIBILITIES
Provides exemplary customer service to patrons over the phone and in person.
Follows up with in-depth customer service issues.
Problem solves box office issues.
Completes ticket transactions for patrons.
Answers and directs customer inquiries/complaints.
Records cash, debit card and credit card payments.
Handles ticket returns and exchanges. Issues complimentary tickets as per Markham Theatre policy.
Sells and redeems gift certificates.
Provides general administrative support (e.g. mailings, statistic tracking).
Balances and records cash and all daily box office sales.
Serves as Theatre Reception for guests, deliveries and enquiries and to members of the public visiting theatre in a polite, courteous and helpful manner.
From the Box Office Software System, runs a variety of reports including but not limited to sales reports and customer history reports
Manages on-hold voice messaging for box office operations.
Inputs show information into ticketing software (for future ticket sales)
Updates new “Theatrical Performance” information sheet for casual part-time staff.
Unlocks and locks the facility. 

MINIMUM REQUIREMENTS
High School Diploma preferred
Prior demonstrated customer service experience is required
Keyboarding experience is required.
Knowledge of computerized ticketing systems and handling cash is an asset.
Prior working knowledge of box office software systems is preferred.
Knowledge of computerized ticketing systems an asset
Prior Experience handling cash
Good verbal/written communication skills, customer service skills and sensitivity to interact with a diversity of Theatre patrons in a courteous and efficient manner
Good Problem solving skills
Ability to deal with difficult customers
Good Attention to detail
Standard First Aid and CPR 'C'
Manual dexterity for keyboarding where speed and accuracy are essential
Additional languages is an asset 

CORE BEHAVIOURS
Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization. 
Change & Innovation: Responds positively and professionally to change and helps others through change. 
Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships. 
Communication: Communicates in a clear, professional and respectful way; demonstrates active listening. 
Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation. 
Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve.  Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
The City of Markham has established a mandatory vaccination requirement for staff related to the COVID-19 pandemic.  As a result, should you be a successful candidate for a position with the City of Markham you will be required to provide proof of full vaccination upon a conditional offer of employment.  Should you require accommodation in accordance with the Human Rights policy with respect to your vaccine status, you will be required to disclose that at the time of conditional offer so that an accommodation can be developed prior to your start date.
We thank all applicants who have applied. However, only those applications selected for an interview will be contacted.
 

Requirements:

MINIMUM REQUIREMENTS
High School Diploma preferred
Prior demonstrated customer service experience is required
Keyboarding experience is required.
Knowledge of computerized ticketing systems and handling cash is an asset.
Prior working knowledge of box office software systems is preferred.
Knowledge of computerized ticketing systems an asset
Prior Experience handling cash
Good verbal/written communication skills, customer service skills and sensitivity to interact with a diversity of Theatre patrons in a courteous and efficient manner
Good Problem solving skills
Ability to deal with difficult customers
Good Attention to detail
Standard First Aid and CPR 'C'
Manual dexterity for keyboarding where speed and accuracy are essential
Additional languages is an asset 

How to Apply:

To apply, please submit your cover letter and resume online by September 9, 2022 at https://www.markham.ca/careers
 

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