Merchandising Associate/Customer Service Needed for Dance Competition

Date Posted: Nov 20, 2019
Application Deadline: Dec 18, 2019
Start Date: Mar 18, 2020

Hourly From: $15/hr To $20/hr
Province: Ontario
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Creative & Administrative
Job Type: Contract
Career Level: Doesn’t apply

Organization Description

Shine Dance Competitions
Shine Dance Competitions continues to present a competition that is not simply a place where dancers compete, but a place where they have fun and build memories of their competitive experience. With its inception in 2002, Shine has since grown to host eight annual competitions and service over 4,000 competitive dancers each season. Shine also focuses on giving back to the community and runs a charity food drive at every competition and is an approved community partner and fundraiser for the Hospital for Sick Children. Shine Dance Competitions takes great pride in running a competition with a commitment to excellence.

Job Description

Merchandise Associate/Customer Service:
  • Previous retail experience is a must
  • Cash handling experience without a computer is a definite asset
  • Previous inventory management is an asset
  • Provide A+ customer service and positive interactions with children, parents, and dance directors/teachers
  • Help mitigate any issues that may arise with clients and find appropriate solutions
  • Answer all client questions to help contribute to their positive experience.


*What We’re Looking For:
  • People with passion, attention to detail, and a drive beyond the job they need to do.
  • Previous experience with dance is an asset.
  • Must be high energy, positive, a team player, and provide A+ customer service over very long days.
  • Enjoy working with youth age 5yrs – 18yrs.
  • Work well under pressure and in a fast paced environment while demonstrating flexibility.
  • Possess strong management skills, organizational skills, and communication skills.
  • Ability to stay calm and collected through various live event situations while also taking and implementing any feedback given by the Managers.
  • Must take pride in your work.
  • Will share hotel room with other staff members of the same sex.
  • A drivers license is an asset.
  • Aid in the take-down of each event and help pack the truck (1-2 hours). Ability to lift 40lbs.

Additional Info:

Please include in your application which weekends you are available for  (approximately 55 hours per event).

Locations: Ontario and Quebec; Tour locations are listed under ‘Tour Dates’
Compensation: $17 per hour.  Compensation per event on lump-sum basis for a designated time.
Tour members will receive: Breakfast, Lunch, Dinner, and Snacks on each show day
Accommodations are provided for at each Shine location
Staff will be transported to and from Toronto for each event.
*Tour Dates
  1. March 19 – March 22: Gatineau #1, Canadian Museum of History
  2. March 26 – March 29: Chatham, Chatham Capitol Theatre
  3. April 2 - 5: Kingston #1, Ambassador Conference Resort
  4. April 16 - 19: Peterborough, ShowPlace Performance Centre
  5. April 23 - 26: Gatineau #2, Canadian Museum of History
  6. April 30 - May 3: Gatineau #3, Palais des congres
  7. May 7 - 10: St. Catharines, First Ontario PAC
  8. May 21 – 24: Kingston #2, Ambassador Conference Resort
*Note: Staff will be driven to the event location around 1 pm the day before it begins, and brought back to a designated drop off location late Sunday night or Monday.

How to Apply:

Interested applicants should submit their cover letter and resume via email.  Please indicate the position you are applying for in the subject.  The cover letter should include a brief description of why you are interested in the said position, any relevant experience and the weekends you are available for.
Send applications to Sam Sundermann:


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