Front Desk Assistant

Date Posted: Oct 13, 2021
Application Deadline: Oct 29, 2021
Start Date: Nov 22, 2021

Salary From: 30K To 35K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Health
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Contract
Career Level: Entry level/ intern

Organization Description

The Bentway Conservancy
The Bentway, formerly known as Project: Under Gardiner, is a unique and innovative public space that will transform the vacant and forgotten area underneath Toronto’s Gardiner Expressway into a new gathering place for our city’s growing population. Stretching from Strachan Avenue to Spadina Avenue, this 1.75 km trail and series of public spaces will knit together seven neighbourhoods – Exhibition Place, Liberty Village, Niagara, Fort York Neighbourhood, Bathurst Quay, Wellington Place and CityPlace – and become a gateway to the waterfront, while providing access to important attractions and destinations – from the Molson Amphitheatre to the Rogers Centre and Harbourfront Centre. This dynamic new urban corridor will activate the community with a continuous multi-use trail providing access to year-round activities and events, including gardens, a skating rink, recreational amenities, public markets, public art, special exhibitions, festivals, theatre and musical performances and more.

Job Description

Position Type: 1-year contract, full-time
Location: 55 Fort York Blvd. Toronto ON
Start Date: November 22, 2021
Deadline: October 29, 2021
Compensation: Annual Salary of $34,500

Position Summary: 

Reporting to the General Manager of Operations, the Front Desk Assistant will be the face of The Bentway Studio located adjacent to the Canoe Landing community center, and play an active role in the events and programs taking place in the space. They will help make all our visitors feel welcome, and will serve as the primary point of contact for questions about The Bentway by phone and email. They will also help keep the space clean and welcoming with some janitorial duties.


Front Desk Duties – 70%

  • Open and close The Bentway Studio at the beginning and end of the day
  • Receive visitors at the front desk and welcoming and directing them appropriately
  • Receive inquiries (by phone and email) on the main Bentway phone line, and the main Bentway email inbox and answer or forward questions as needed
  • Receive deliveries, receive and sort incoming mail
  • Assist the Events and Facilities Coordinator with managing The Bentway’s office, including inventory and ordering/coordinating office equipment and supplies
  • Ensure reception area and lobby space is tidy and presentable, with all necessary information material
  • Maintain office security by following safety procedures and controlling access to office space via the reception desk
  • Assist other departments as needed with basic administrative duties

Facilities Duties – 15%

  • In between cleaners’ visits, clean and sanitize the public washrooms as needed (training provided)
  • Sweep and tidy the lobby as needed
  • Liaise with building management as needed for emergency maintenance
  • Submit and track maintenance work orders to completion

Event Support – 10%

  • Assist with the execution of programs and events as needed
  • Assist with administrative tasks around events and programs, such as data collection and processing

Other – 5%

  • Other duties as assigned related to the operation of the Bentway Studio and the programs, activations and events programmed and hosted by the Bentway across various sites 


  • A minimum of 1 year professional experience in front desk/reception duties, including computer skills (at minimum Excel, Word, current email programs)
  • Ability to work flexible hours, including regular evenings, weekends and holidays (work schedule may change seasonally)
  • Current standard level First Aid/CPR-C (can be provided for the right candidate)
  • Solid written and verbal communication skills
  • Customer service attitude and the ability to communicate in a friendly and engaged manner with all visitors
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational and multitasking skills with the ability to prioritize tasks
  • Ability to work both with minimal supervision (after an initial training period) and in a team environment
  • Ability to periodically work outside in varying weather conditions if needed

Additional assets would be:

  • Experience in an event support role
  • Experience working in public space and with different visitor groups
  • Familiarity with current health and safety practices and requirements
  • A valid Class G driving license

Additional Info:

The Bentway is committed to fostering a positive and supportive creative environment that promotes equity and diversity and invites applications from persons with disabilities, Indigenous and racialized persons, women, and individuals of who are LGBTQ+.

How to Apply:

To Apply: Please send your resume and cover letter to with the subject “Front Desk Assistant - [YOUR NAME].” No late or incomplete applications (missing a resume or cover letter) will be accepted. No phone calls please.

We thank you all applicants for their interest, but only those selected for an interview will be contacted.

Please Note: 


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