Front of House Manager

Date Posted: Jan 07, 2019
Application Deadline: Jan 25, 2019
Start Date: Feb 11, 2019

Salary Range: 30K - 40K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Health
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Full-time
Career Level: Middle management

Organization Description

Young People's Theatre

Young People’s Theatre (YPT) is Canada’s largest theatre for young audiences. It currently produces and presents an 8-play season with an audience of approximately 80,000+. Housed in a renovated historical venue in downtown Toronto, YPT works on a 458-seat Mainstage and a 115-seat Studio, as well as operating a year-round Drama School. Its operating budget is approximately $5 million. The family-friendly employee culture at YPT (given that hours are primarily daytime) encourages ingenuity, team-work and an atmosphere of learning. YPT’s artistic policy focuses on arts and education – in fact, learning is at the centre of everything we do.



Job Description

Young People’s Theatre (YPT) is Canada’s largest professional theatre for young audiences. It currently produces and presents an 8-play season with an audience of approximately 80,000+. Housed in a renovated, historical venue in downtown Toronto, YPT has a 458-seat Mainstage and a 115-seat Studio, and operates a year-round Drama School in four locations. Its operating budget is approximately $5 million. The family-friendly employee culture at YPT (given that hours are primarily day time) encourages ingenuity, team-work, and an atmosphere of learning. YPT’s artistic policy focuses on arts and education – in fact, learning is at the centre of everything we do.
 
YPT is currently searching for a candidate to fill the full-time position of Front of House (FOH) Manager. This person will manage FOH and, in conjunction with the Education & Participation and Marketing departments, develop customer service policy and educational engagement related to pre- and post-show events. This is a full-time, year-round position. Some evening and weekend work will be required.
Key Responsibilities:
  • FOH management of both school and public audiences
  • Management of part-time staff including scheduling, training and payroll management
  • Preparation and communication of all FOH daily issues and reports
  • Event coordination planning and implementation
  • Management of concession and merchandise sales and inventory
  • Key management of specific areas of the YPT facility
  • Implementing and monitoring health and safety measures, building security and emergency procedures
  • Ensuring FOH staff is up-to-date on all legislated training
  • Providing FOH management for Spring and Summer Drama Camp presentations
  • Working in tandem with the Education & Participation Department, develop learning opportunities and displays to engage young audience members in the theatre experience from the first moment of their arrival at YPT’s facility


Requirements:

Required Skills:
  • Strong leadership skills
  • Organized, efficient, detail-oriented and creative team player
  • Excellent interpersonal and communication skills
  • Self-motivated
  • At least five years previous experience in FOH
  • Proficient with Microsoft Office
  • Interest in arts education a necessity
  • Experience working with young people or with educational programs within an arts setting an asset
  • Familiarity with database programs such as Theatre Manager is an asset


Additional Info:

In accordance with YPT’s policy, as a condition of employment, the successful candidate will be required to pass a satisfactory Police Vulnerable Sector Screening Check.
YPT is proud to be an equal-opportunity employer that strongly supports and values diversity and fosters an equitable and inclusive work environment which includes accommodation. Applications from all qualified candidates are welcome, and people with disabilities and individuals from equity-seeking groups are encouraged to apply.  
 

How to Apply:

Interested candidates should email resumes and cover letters in one file to:
search@youngpeoplestheatre.ca
 
Subject line: Front of House Manager
 
Applications for consideration must be received by 5:00 pm, Friday, January 25, 2019.
YPT thanks all who apply but will respond only to those selected for an interview.