Front of House Supervisor

Date Posted: Jan 09, 2019
Application Deadline: Jan 20, 2019
Start Date: Feb 06, 2019

Salary Range: 0 - 20K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Part-time
Career Level: Intermediate

Organization Description

Music Gallery
Established in 1976 by members of the Canadian Creative Music Collective (CCMC), the Music Gallery occupies a unique position within Toronto’s musical ecology that allows us to present, encourage and promote leading-edge contemporary music in all genres. For over 40 years, our mandate to foster innovation and experimentation in music has remained constant, and today, we are Toronto’s pre-eminent presenter of genre-defying concert music.

Job Description

The Patron Services Representative provides frontline customer service to Music Gallery concertgoers at the Box Office and Concession.  They are responsible for ensuring our patrons feel welcomed, for contributing to a professional atmosphere, and maintaining the tidiness of the concert hall.

Music Gallery’s events largely take place at 918 Bathurst St, though from time to time take place in other locations such as other concert venues, bars, libraries, bookstores and other community spaces.  

The ideal Front of House Supervisor is a lover of diverse approaches to experimental music and its various communities.
Duties and Responsibilities - General
  • Upholding the Music Gallery’s mission, vision, values, policies and practices in the provision of patron services.
  • Creating a professional service environment in which Music Gallery patrons feel welcomed.
  • Assisting with the set-up, strike, tidiness and safety of the concert spaces, including the Great Hall, Sun Room and Gallery at 918 Bathurst.
  • Providing concert, season and other useful information to patrons as required.
  • Selling tickets and memberships to patrons at the Box Office, or refreshments and (occasionally) artist merchandise at the Concession.
  • May require lifting up to 40 pounds.
  • Accurately handling cash and cash boxes, including their safekeeping, at the Box Office or Concession and in the Music Gallery office.
  • The Front of House Supervisor reports directly to the Artistic Director and Executive Director, and is responsible for supervising all Patron Services Representatives on site.
 Duties and Responsibilities - Specific
  • Your role will be supervise and lead Music Gallery’s Front of House Staff during the following events wherein a full day is 8 hours and a half day is 4 hours:
    • MG core concerts taking place at 918 Bathurst (the “Home Venue”) and elsewhere (approximately 20 full days per year).
    • MG co-productions concerts taking place at the Home Venue and elsewhere (approximately 10  full days per year).
    • MG Outreach events at the Home Venue or other locations (approximately 4 half days per year).
    • MG guest productions (rentals) taking place at the Home Venue (approximately 4 full days per year).
  • You will be responsible for providing excellent customer services to MG patrons, for upholding MG customer service policy, and maintaining the highest standard of customer service amongst Front of House Staff.
  • You will supervise the set-up, operations and strike of all areas of the production environment at 918 Bathurst and other venues as needed; and you will also oversee the total clean-up of the entire Home Venue during Music Gallery productions.
  • You will be responsible for selling tickets and memberships at the Box Office, including reconciling Box Office sales and filling out cash deposits.  MG uses Square Point of Sale for onsite sales and reconciliations. Will know how to operate Sumac/ticketing system & create cash reconciliation forms at the end of the night.
  • You will, from time to time, be responsible for training new Front of House hires.
  • You will, from time to time, be required to be present in the office to perform other administrative duties related to the services enumerated above.
  • You will be an AHO (Anti-Harassment Officer) on site on events neither the ED or AD is present for.  Training will be provided.
  • You will be responsible for buying & transporting wine & concessions.
  • You will maintain our relationship with beer suppliers, advising the ED/AD of purchases to be made.
  • You will be responsible for arranging and receiving any deliveries relating to FOH or production and be on site if required.
  • You will deal with the float.
  • To act as artist liaison with the space re: green room, collecting guest list names, supplying water to artists etc.


The ideal candidate:
  • Has a passion for creative, boundary-pushing music.
  • Is self-motivated, tidy and attentive to detail.
  • Has previous retail/customer service experience.
  • Is friendly, courteous and outgoing with patrons.
  • Is able to work evenings and weekends, and very rarely, for matinees.
  • Has experience with Microsoft Excel.
  • Has been qualified by SmartServe.
  • G license considered an asset
  • Experience with Square Point of Sale and/or other ticketing platforms is considered an asset
  • While previous training in inclusive practices, anti-racism and anti-harassment or the like are considered an asset, the Front of House Supervisor will be provided training by Music Gallery.

Additional Info:

Accessibility statement:
  • The Music Gallery’s venue and primary job site, 918 Bathurst, is not currently wheelchair accessible due to stairs (two half flights to enter the performance space, and one flight to access the washrooms). We are working as quickly as possible with 918 Bathurst to make the building accessible for all.
  • The Front of House Supervisor is required to lift heavy objects such as cases of beer, bar fridge, beer tubs, bags of ice etc which can weigh up to 40 lbs.  This heavy lifting is done with fellow co-workers.

Non-discrimination Statement

Music Gallery does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Music Gallery is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

How to Apply:

Please send your resume/CV and Cover Letter to:

Kayla McGee
Executive Director
The Music Gallery

Subject Line: Front of House Supervisor Application

Please note that incomplete submissions will not be considered. Applications will not be accepted by fax, mail, courier or hand-delivery. No phone calls please.

The Music Gallery would like to thank all applicants for their interest, but only candidates being considered for an interview will be contacted.