Front of House Usher

Date Posted: Jan 28, 2020
Application Deadline: Feb 07, 2020
Start Date: Mar 01, 2020

Hourly From: $10/hr To $15/hr
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Creative & Administrative
Job Type: Part-time
Career Level: Entry level/ intern

Organization Description

The Royal Conservatory of Music
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, and teacher certification. Graduates of its two performance training programs, The Glenn Gould School and The Phil and Eli Taylor Performance Academy for Young Artists, regularly perform on major international stages. The RCM is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit for more information.

Job Description

Operating within the Performing Arts Division, you will work closely with operations, box office, and security to ensure patron satisfaction, comfort and safety. Reporting to the Front of House Manager, you will exhibit passion for the arts and a friendly personality, and will uphold the standards of the department and mandate of the company. Your availability is required primarily during evenings and Sunday afternoons, 3-4 shifts a week.
Position Start Date: March 1, 2020
  • Recognize all opportunities where you can provide exemplary patron service to all customers and clients using the services of the TELUS Centre.
  • Actively participate in the culture of the building by developing a keen interest in its many components.
  • Coordinate Front of House functions such as patron seating, program distribution, lobby displays, and upkeep.
  • Direct and manage patron-traffic to maintain safe and effective flow in all public areas.
  • Troubleshoot and resolve patron dissatisfaction in an efficient, professional, and engaging manner.
  • Remain current and up-to-date with all Health and Safety Procedures, Emergency Preparedness, Fire Safety and issues of Accessibility.
  • Maintain a current knowledge of events and services available in and around the Centre to be able to expertly respond to patron and client inquiries.
  • Communicate and enforce house policies with respect to late calls, smoking, cameras/recording devices, etc.
  • Monitor quality of stage sound, auditorium temperature, the physical space (seats, floors, railings) and report deficiencies to your supervisors.
  • Other related duties as required.


  • Experience working in a performing arts venue isn’t necessary, but will be considered an asset. What’s most important is a passion for the arts.
  • Strong instincts and the ability to work well under pressure.
  • Experience in a fast-paced environment.
  • Charm, personality, an avid interest and personal investment in the arts.
  • Must be legally able to work in Canada (have Canadian Citizenship/Landed Immigrant Status or an appropriate Work Permit).

How to Apply:

Interested candidates are asked to submit resume online at by Friday, February 7, 2020.
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.
The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted. Please note that this position may be filled prior to the application deadline if a suitable candidate has been identified.


Listen to JobBoard Success Stories Podcasts and learn how to navigate work in arts and culture. 

Have a JobBoard success story you'd like to share in a podcast? Contact mona(at)


Looking for work? Consider volunteering. Check out DiscoveryBoard for positions. 
According to StatCan, "volunteers can make key contacts that may help them improve their performance or even lead to other employment opportunities."

JobBoard Policy