Manager, Human Resources

Date Posted: Feb 14, 2020
Application Deadline: Mar 02, 2020
Start Date: Apr 20, 2020

Salary From: 65K To 85K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Health, Pension, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Full-time
Career Level: Middle management

Organization Description

Canadian Opera Company

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America. The COC enjoys a loyal audience including a dedicated base of subscribers. Under its leadership team of General Director Alexander Neef and Music Director Johannes Debus, the company has an international reputation for artistic excellence and creative innovation. Its diverse repertoire includes new commissions and productions, local and international collaborations with leading opera companies and festivals, and attracts the world’s foremost Canadian and international artists. The COC Academy is an incubator for the future of the art form, nurturing Canada’s new wave of opera creators with customized training and support. The COC performs in its own opera house, the Four Seasons Centre for the Performing Arts, hailed internationally as one of the finest in the world. For more information, visit

Job Description

The Canadian Opera Company (COC) is currently seeking a full-time Manager, Human Resources.  The incumbent is a knowledgeable HR professional who is relied upon by management and staff for HR generalist expertise, best practices, advice and tactical consultative support in all areas of human resources. This position, which reports into the General Director’s office, is suitable for a hands-on, independent, impartial and proficient professional who has experience working in both non-union and union environments.

  • Researches, recommends and implements company-wide human resources policies and procedures
  • Serves as a trusted advisor and provides guidance and interpretation of company policies and acts as the point of contact on all policy-related matters
  • Manages HR matters as they arise, advising management staff on employment matters, considering rights, responsibilities and best practices
  • Works with the Executive Management team in developing roll-out plans and communications that affect human resource matters
  • Leads and provides coaching on workplace issues such as performance management and employee relations up to and including employment termination
  • Remains current on and develops new processes and practices to ensure compliance with provincial Employment Standards legislation, Ontario Human Rights Legislation, AODA and all other employment regulations
  • Maintains in-depth knowledge of legal requirements related to human resources and works with external legal counsel as required
  • Promptly and respectfully investigates incidents and/or complaints which may include workplace harassment
  • Takes a lead role with respect to Health & Safety, Workplace Safety and Insurance Board (WSIB) and any Return to Work programs
  • Participates as a key member of the Joint Health and Safety Committee
  • Works with all management levels to apply appropriate techniques and methodologies to recruit, develop and retain engaged staff
  • Manages aspects of internal staffing and external recruitment which includes postings, resume screening, interviews, reference checking, preparation of employment agreements and follow up documentation
  • Delivers and/or arranges training and support as required under various policies and legislation and maintains training records where required
  • Provides HR advice in collective bargaining negotiations and works with unions on HR related matters
  • Works closely with external providers to analyze group benefit options and plans, manages, communicates and administers the program
  • Manages various HR projects and ensures timely completion and appropriate reports and/or communication where required


  • Degree or diploma in business administration, human resources management or a related field
  • Designation (or working towards a designation) from HRPA is preferred
  • Minimum of five years of progressive HR generalist experience
  • Demonstrated ability in all areas of HR including employee/labour relations, recruitment, performance management, coaching/development, group benefits, etc.
  • Strong understanding of provincial employment legislation including Employment Standards Act, Ontario Human Rights Code, Ontario Occupational Health and Safety Act, AODA to name a few
  • Strong interpersonal, relationship building and verbal and written communication skills to work effectively across all levels of staff
  • Ability to make sound decisions and consider the overall impact and exposure to the company
  • Ability to maintain confidentiality
  • Highly ethical, impartial, diplomatic, respectful, organized and accountable
  • Enjoys a breadth of HR responsibilities from hands-on practical tasks to broader policy and project accountabilities
  • Proactive working style with attention to detail
  • Knowledge about diversity and inclusion in the workplace is a requirement
  • Computer literacy, including effective working skills in Microsoft Office programs
  • Previous experience working in the performing arts and an appreciation of opera as a cultural art form is an asset

How to Apply:

Interested persons are invited to submit their resume and cover letter, stating salary expectations, no later than Monday, March 2, 2020 to:
Lorraine O’Connor
Manager, Human Resources
Canadian Opera Company
227 Front St. E. Toronto, ON M5A 1E8
The Canadian Opera Company thanks, in advance, all applicants, however, only those considered for an interview will be contacted. No phone calls or agencies please.

The COC is committed to providing accommodations for people with disabilities in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.


Listen to JobBoard Success Stories Podcasts and learn how to navigate work in arts and culture. 

Have a JobBoard success story you'd like to share in a podcast? Contact mona(at)


Looking for work? Consider volunteering. Check out DiscoveryBoard for positions. 
According to StatCan, "volunteers can make key contacts that may help them improve their performance or even lead to other employment opportunities."

JobBoard Policy