Marketing Manager

Date Posted: Jan 13, 2022
Application Deadline: Feb 03, 2022
Start Date: Mar 01, 2022

Salary From: 60K To 65K
Province: Ontario
Region: Eastern Ontario
City: Kingston
Employee Benefits: Health, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Contract
Career Level: Middle management

Organization Description

Isabel Bader Centre for the Performing Arts, Queen's University
Situated on the shores of Lake Ontario, the award-winning Isabel Bader Centre for the Performing Arts brings together exceptional arts spaces and programs with a captivating sense of place to create a dynamic venue for Queen’s students and the community. In addition to the Performance Hall, the other spaces in the 90,000 square foot venue include a studio theatre, a film screening room, art & media lab, and a music rehearsal hall.

The Isabel presents its Soloist, Ensemble, Jazz, Global, Innovator, Children's concert series along with festivals such as the Isabel Human Rights Arts Festival, the Bader and Overton International Violin Festival, and next year's Isabel Indigenous Arts Festival. The Isabel is also brimming with activity from the Faculty Artist Series, Dan School of Drama and Music performances, film screenings, Kingston Symphony Masterworks Series, and a host of local and touring performances and events.

The Isabel was designed by Oslo/New York-based firm Snøhetta and Ottawa’s N45, with acoustics and theatre design by ARUP and Theatre Projects Consultants. Anchored by a transformational gift to the Initiative Campaign from Drs. Alfred and Isabel Bader, the Isabel was inspired by the Bader’s love – of the arts, of Queen’s, and of each other – and is named in Isabel’s honour.


Job Description

Looking to join a positive, amazing arts team that continuously reaches for the stars and beyond?
The Isabel Bader Centre for the Performing Arts at Queen's University is hiring a full-time MARKETING MANAGER for a FULL-TIME TWO-YEAR TERM CONTRACT to head up subscription, single ticket, online, Queen's and Kingston community initiatives. We are specifically looking for candidates with direct response arts subscription marketing and CRM experience. For further information, please click on the link to the job posting below.
The Isabel presents top, diverse local, national, and international artists, presents high-fidelity online concerts, festivals, and events, is an arts incubator for multi-disciplinary artistic creation and recording, champions the next generation of outstanding talent through its national and local music competitions, trains the next generation of arts leaders in collaboration with the DAN School of Drama and Music, presents socially engaged arts through the Isabel Human Rights Arts Festival and the Ka'tarohkwi Festival of Indigenous Arts, and is the facility manager for this beautiful state-of-the-art arts centre. Kingston, Ontario is a beautiful, arts-loving city with enthusiastic and committed audiences.
Queen's University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity


• University degree in performing arts, marketing, communications, public relations or related field of study.
• Previous experience (minimum 3-5 years) in arts direct response marketing, customer relationship management (CRM) and customer service.
• Previous experience and comprehensive knowledge of arts marketing.
• Experienced copy writer and skilled in working with creative talent, including designers and artists.
• Demonstrated success in audience development and meeting sales targets.
• Experience creating and executing a marketing budget, pricing, including negotiation, return on investment (ROI) analysis, and request for proposal (RFP) experience is considered an asset.
Basic knowledge of Photoshop and of graphic design and production in support of the execution of communications materials is considered an asset.
Understanding of accessibility issues and federal and provincial legislation pertaining to electronic communications regarding accessibility, privacy and electronic security, is considered an asset.
• Familiarity and confidence in HTML and social media analytics, and CRM box office systems is considered an asset.
• Consideration may be given to an equivalent combination of education and experience.

• Maintains a strong commitment to equity, diversity, inclusion and accessibility in all facets of work and marketing strategies.
• Demonstrates a positive attitude, strong problem-solving skills, be able to work as part of a high-functioning team, possess a passion for the performing arts, as well as a strong desire to bring them to audiences
• Strong writing and communication skills to address complex and/or sensitive issues, combined with strong copy-editing skills and an ability to write clear, accurate, and engaging content.
• Knowledge of specific communication needs of digital and social media space.
• Excellent interpersonal skills to build positive and productive working relationships with diverse individuals including audiences, senior staff, faculty and/or media; ability to communicate tactfully and diplomatically.
• Highly analytical with an ability to think about Queen’s information in an interdisciplinary way, to identify different angles for various audiences and to package information for a variety of communications channels in order to best appeal to various audiences.
• Results oriented and highly motivated to advance the Isabel’s goals and programs.
• Ability to work on own and as part of a team. Flexibility and willingness to adapt or do what is necessary to further the Isabel and University objectives.
• Strong customer service orientation with a demonstrated ability to respond to client requests quickly and professionally.
• Strong project management and organizational skills.
• Able to work collaboratively and supportively with partners across the University.
• Ability to work in a deadline-driven environment, accommodating irregular work hours when necessary. Ability to multi-task and prioritize projects/initiatives to meet deadlines.
• Strong attention to detail and focus on accuracy. Understanding and appreciation for the implications of errors for the University and department with respect to relationship building, credibility and reputation.

Additional Info:

Employment Equity and Accessibility Statement


The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at

How to Apply:

Online applications only on Queen's University website, Human Resources CAREERS page:

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