Member Experience Officer

Date Posted: Jun 12, 2019
Application Deadline: Jun 21, 2019
Start Date: Jun 24, 2019

Salary Range: 20K - 30K
Additional Salary Information: $15/hour
Province: Ontario
Region: Metro Toronto Area
City: North York
Employee Benefits: Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Summer Jobs
Career Level: Entry level/ intern

Organization Description

Songwriters Association of Canada

The Songwriters Association of Canada (S.A.C.) exists to nurture, develop and protect the creative, business, and legal interests of music creators in Canada and around the world.  The S.A.C. is an association led by active professional and amateur songwriters. The S.A.C. is committed to the development and recognition of Canadian composers, lyricists and songwriters by pursuing:
• their right to benefit from and receive fair compensation for the use of their work;
• the advancement of the craft and enterprise of songwriting through educational programs, networking opportunities, dissemination of business knowledge and other services;
• a more favourable environment through the provision of a united national voice when dealing with government, the music industry and the general public; and
• the development of activities which allow members to reach out and enjoy the sense of community shared by songwriters.

Job Description

Member Experience Officer - Job Description

Recruitment of new members, conversion and retention of existing members is
a critical function at the Songwriters Association of Canada (S.A.C.). The
Member Experience Officer is a position of considerable responsibility within
the organization and one that requires a self-motivated and goal-orientated
person. An understanding of the local, regional and national music community
and the ability to communicate articulately the mission of the S.A.C. and the
advantages of membership is a must.

Member Recruitment Tasks and Responsibilities
  •  Sells S.A.C. memberships using proven sales strategies and a defined plan of action for prospecting, follow-up and closing.
  •  Documents all contacts with prospective members in google docs and File Maker Pro (FMP) membership database.
  • Develops and updates membership marketing materials in partnership with Operations, Fundraising, Executive Director and Communications Team.
  • Attends community based events regularly for the purpose of networking and gaining membership leads. 
Member Retention Responsibilities
  • Coordinates with Operations Coordinator to ensure all new memberprofiles are correctly entered into FMP and the website and billing information is accurate based on the membership level selected.
  •  Oversees the new member engagement process and insures appropriate staff outreach is made in accordance with the schedule.
  •  Develops and implement strategies for member retention in cooperation with the Board of Directors and consultants.
  • Develops and implements past due membership dues reporting procedure; coordinates an outreach plan for collecting delinquent membership dues and involves staff as appropriate.
  • Serves as a customer service contact for membership to solve issues and problems within the organization and in the larger business community as they arise.
  •  Participates in the identification, development, and marketing of S.A.C. Professional, Industry and Affiliate categories of membership.
  •  Performs membership profile maintenance including but not limited to: general profile updates, member spotlights, featured videos and interviews, playlists, member survey.
  • Creates the monthly membership report for staff, committees, and Board of Directors meetings.
  •  Manages affiliate partnership relationships including email communications, joint meetings, joint events.
  • Manages events and invitations for members to attend New Member Orientations and New Member Reception; assists with planning as required.
  •  Assists with planning and developing member education and networking events. 
  • Assists at S.A.C. events including concerts, webinars, meetings and other events as assigned.


  • Sales or Business Development experience is required.
  • Ideally, the candidate will have at least 2 years of experience in direct sales, sales management, hospitality, fundraising, social media communications or nonprofit development.
  • Strong candidates will have experience with customer service, cold calling, prospecting, meeting sales goals, and lead generation.
  • This position requires exceptional people skills, self-management and initiative, an outgoing personality, high energy, team spirit and creativity.
  • Music industry experience, association work or a related field and a college or university degree is desirable.

Additional Info:

This contract position runs until Sept 1 2019, full-time @ 30 hours per week. Employee will be a participant of Canada Summer Jobs, made possible with funding by Employment and Social Development Canada. To qualify for Canada Summer Jobs, employee must be a citizen of Canada between the ages of 15-30.

The position reports to the S.A.C. Executive Director.

S.A.C. is proud to be an equal opportunity employer. We particularly encourage women, Indigenous peoples, persons with disabilities, visible minorities, 2LGBTQ* and other diverse identities, cultures, and origins to apply.

How to Apply:

Please email your resume and cover letter to