Patron Services Senior Specialist, Box office

Date Posted: Mar 14, 2019
Application Deadline: Mar 24, 2019
Start Date: Apr 15, 2019

Salary Range: 40K - 60K
Province: Ontario
Region: Ottawa Area
City: Ottawa
Employee Benefits: Health, Pension, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Full-time
Career Level: Intermediate

Organization Description

National Arts Centre

The National Arts Centre collaborates with artists and arts organizations across Canada to help create a national stage for the performing arts, and acts as a catalyst for performance, creation and learning across the country.

A home for Canada’s most creative artists, the NAC strives to be artistically adventurous in each of its programming streams – the NAC Orchestra, English Theatre, French Theatre and Dance, as well as the Scene festivals and NAC Presents, which showcase established and emerging Canadian artists.

The organization is at the forefront of youth and educational activities, offering artist training, programs for children and youth, and resources for teachers in communities across Canada.

The NAC is also a pioneer in new media, using technology to teach students and young artists around the globe, by creating top-rated podcasts, and providing a wide range of NAC Orchestra concerts on demand.

The NAC is the only bilingual, multidisciplinary performing arts centre in Canada, and one of the largest in the world.

Job Description

Canada is our stage.
Those four words inform everything we do as a catalyst for performance, creation and learning across this great land. We are proud to be a home for many of Canada’s most exciting artists who captivate audiences on our stages and on stages across the country.
Our Five Core Values:
Be Considerate
Be Knowledgeable
Be Welcoming
Be Sincere
Go Above and Beyond
Key activities:
Reporting to the Patron Services Senior Coordinator, the Senior Specialist oversees the Box Office front line team, ensures that customers are provided with exceptional service reflecting our five core values and that transactions, processes, protocols and procedures are accurately followed using the appropriate tools and platforms. The Senior Specialist collaborates with, and provides on-going feedback to, management regarding the operations of the Box Office.  The Senior Specialist supports, supervises, organizes and coordinates the workload and services provided by the Box Office front line team on a day-to-day basis and ensures that they are kept up to date with internal communications. He/she helps to train and coach the front line team.  The incumbent deals with escalated customer service issues and performs clerical, administrative and financial functions associated with event promotion, ticket sales and other activities, as required.


Required qualifications:
  • Fluently bilingual in both official languages both oral and written with strong communication and interpersonal skills;
  • Secondary school diploma and a minimum 3 years experience in a ticketing environment or equivalent combination of education and experience;
  • Experience with a Customer Relationship Management (CRM) business model and with CRM ticketing software, extensive knowledge of subscription and single ticket procedures related to the performing arts;
  • Extensive customer service experience;
  • Excellent leadership skills; supervision experience;
  • Excellent organizational skills; the ability to manage a variety of projects and activities simultaneously;
  • Excellent decision making and problem solving.
  • Ability to work under pressure and adapt quickly to a fast-paced environment as part of a very busy team;
  • Ability to evaluate and manage changing priorities;
  • Highly motivated self-starter with a lot of initiative who is extremely detail oriented;
  • Very strong communication skills (both oral and written);
  • Advanced level in Windows environment and its programs; MS Office Suite and the use of Internet.
A past record of satisfactory attendance and punctuality is a requirement.
Regular attendance at work is an expectation of employment and an essential part of every job.

Additional Info:

Monday to Friday 9:15-17:15

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
Candidates invited to an interview will be responsible for all travel and accommodation expenses. If relocation is required, the successful candidate will be expected to pay for their relocation expenses.
As an employer who values diversity in its workforce, we encourage candidates to self-identify as members of the following designated groups: women, visible minorities, Indigenous peoples and persons with disabilities.
While we appreciate all applications, only those selected for interview will be contacted.
The successful candidate will be required to provide a valid Criminal Record Check as a condition of employment. 


How to Apply:

Please submit your application online through our website at