Patron Services Staff at the Four Seasons Centre for the Performing Arts

Date Posted: Jan 08, 2019
Application Deadline: Feb 11, 2019

Salary Range: 0 - 20K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Part-time
Career Level: Doesn’t apply

Organization Description

Canadian Opera Company

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America.  The COC enjoys a loyal audience support-base and one of the highest attendance and subscription rates in North America.  Under its leadership team of General Director Alexander Neef and Music Director Johannes Debus, the COC is increasingly capturing the opera world's attention.  The COC maintains its international reputation for artistic excellence and creative innovation by creating new productions within its diverse repertoire, collaborating with leading opera companies and festivals, and attracting the world's foremost Canadian and international artists.  The COC performs in its own opera house, the Four Seasons Centre for the Performing Arts, hailed internationally as one of the finest in the world.  Designed by Diamond Schmitt Architects, the Four Seasons Centre opened in 2006.  For more information on the COC, visit coc.ca.



Job Description

The Canadian Opera Company is now accepting applications for the part-time position of Patron Services Staff at the Four Seasons Centre for the Performing Arts.  The 2018/2019 season began at the end of September and runs until late June.

Reporting to the Patron Services Managers, Patron Services Staff work both usher and bartender shifts, and may be offered porter shifts if they have relevant experience.

Job Description
Providing exceptional customer service at performances and events, Patron Services Staff are members of the Patron Services Department and are the front line staff of the Four Seasons Centre.  Patron Services Staff are scheduled to work shifts as Ushers, Bartenders and Porters, mostly on weekends and evenings.  Candidates are required to have previous Front of House and/or Food & Beverage experience.

The unique separate responsibilities for Ushers, Bartenders and Porters are as follows:

USHER
  • Greets and seats patrons and attends to their needs throughout the performance or event
  • Provides positive and courteous service interactions to all patrons
  • Ensures the safety and cleanliness of public areas of the building
  • Provides assistance for patrons with special needs or limited mobility; relocates and retrieves wheelchairs and walkers
  • Enforces house policies related to a variety of issues such as photography, noise disturbances, or food and beverage in the auditorium during performances
  • Assists patrons with late seating
  • Provides a variety of patron services outside of the auditorium such as attending front doors, scanning tickets, operating an elevator and handing out pre-orders at bars during intermissions
  • Provides services at Coat Check
  • Other duties as assigned
BARTENDER
  • Sets up bars and serves a variety of food and alcoholic and non-alcoholic beverages to patrons during pre-show and intermission periods
  • Clears the floor of dirty glassware
  • Polishes and sets up glassware and bar accessories
  • Mentally calculates payment and handles cash
  • Dismantles bars, loads carts and returns items to storage areas
  • Provides a variety of patron services outside of the bar such as Coat Check and covering usher positions both pre-performance and post-performance as required
  • Other duties as assigned
PORTER
  • Prepares product to stock bars in several locations, replenish bar items during performances, clear and wash glassware
  • Receives and stores product deliveries (some heavy lifting)
  • Provides kitchen maintenance including set up for activities and clean up after event
  • Assists bartenders during intermission


Requirements:

  • Adaptable to a work schedule covering evenings and weekends and able to commit to a set schedule of three (3) or four (4) days per week including at least one (1) weekend shift
  • Must be Smart Serve certified
  • Flexibility in providing various services to meet the needs of our patrons
  • Able to remain on feet for long periods of time
  • Excellent customer service skills and positive demeanor
  • Must be able to lift 20 pounds without difficulty
  • Comfortable with heights, elevators, and stairs


Additional Info:

The Canadian Opera Company is committed to providing accommodations for persons with disabilities. If you require an accommodation, please let us know and we will work with you to meet your needs.

How to Apply:

Interviews will take place on February 27 and 28, 2019, and mandatory training will take place on all of the following dates:  March 4, 5 and 6, 2019 (evenings - exact times TBC).

Deadline for applications:  Monday, February 11, 2019 at 12 p.m.

Cover letters should be addressed to:

Hiring Committee
Four Seasons Centre for the Performing Arts
Canadian Opera House Corporation
145 Queen St. W.
Toronto, ON M5H 4G1

Applications may be submitted by:

Fax:  416-368-2072

Email: fsc.ps.recruiting@coc.ca (In the subject line please write: Patron Services Staff Application) Please submit your cover letter and resume in one PDF, titled “first name, last name” i.e. “John Smith”

In-Person: Leave with security desk at the stage door of the Four Seasons Centre for the Performing Arts, on Richmond Street West just west of York Street.

Only applications received by Monday, February 11, 2019 at 12 p.m. will be considered.

The COC thanks in advance all applicants; however only those considered for an interview will be contacted. No phone calls please.