Regional Ticketing Operations Manager

Date Posted: May 15, 2019

Salary Range: 60K - 80K
Province: Ontario
Region: Ottawa Area
City: Ottawa
Employee Benefits: Health
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Full-time
Career Level: Middle management

Organization Description

Broadway Across Canada
We’ve got Broadway covered from coast-to-coast. In over 40 cities throughout North America, we bring the finest national touring productions – blockbuster musicals, plays and family shows – direct to you.

Job Description

Overall Management
  • Ensure that all operational issues in the implementation of season, group and single events are complete and consistent with standards developed for Broadway Across Canada.
  • Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned Broadway Across Canada markets.
  • Day-to-day operations; project coordination; operational communication; service support and reporting. As need dictates position may become responsible for management of additional staff.
  • This position is the primary communicator for the market’s general manager, marketing director, service center, local ticketing entity, and production company personnel.
  • Must demonstrate excellent organizational skills, attention to details, multitask abilities and be proficient in time management.
  • Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them.  This position is one of leadership and development for others.
Ticketing and Event Management
  • Participate in the creation of the operational timeline and manage all aspects of it
  • Participate in planning and development of all projects to be supported by the Service Center
  • Participate in the maintenance of various databases which track both guest and sales information.
  • Develop and execute the event creation and maintenance on ticketing systems
  • Manage all operational systems/applications in regards to season ticket renewal and new acquisition programs, as well as continuing development for single ticket sales
  • Communicate event creation to necessary parties; thoroughly check events to assure created correctly on the ticketing system.
  • Prepare season and single ticket events to go on sale
  • Programming and maintenance of CMS & Phoenix (proprietary) in order to accurately populate information on
  • Set up, prepare and print season ticket renewal invoices
  • Provide the processes and applications to service center for season ticket renewal and new acquisition
  • Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations.
  • Monitor sales trends and participate in weekly dynamic pricing discussions.
  • Proceed with dynamic pricing changes and continue to provide reporting on dynamic lift.
  • Support venue and internal staff during events
  • Manage, support and help with the development of the Groups & Ticketing Manager
  • Setup online upgrades/exchanges associated with season renewals
  • Fulfillment of ticketing requirements for donors, sponsors and VIPs
  • Manage inventory during life of event
  • Monitor sales activities, providing daily, weekly and monthly reports as needed
  • Oversee ticket printing and distribution on both season tickets and individual ticket mailings.
  • Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, priority offers.
  • Development of Box Office Statement for performances.
  • Keep venues involved by notifying them of all shows, assign allotments, manage the inventory for the life of event, and have consistent service policies. Remember whether we are renting or this is our partner, the customers will not differentiate.  Our goal is provide a seamless experience.
  • All other tasks and duties that may be assigned from time to time as directed by your supervisor, including any changes or deviation from this job description.
Communication and Service
  • Work closely with Marketing Director, Group Sales Manager and Service Manager/Supervisor on each sale’s campaign, which includes all activities associated with season, group and single ticket sales and promotions; material proofing; and timeline development.
  • Work closely with general management, marketing director, performance manager, service center and local ticketing entity to Broadway Across Canada standards are met and offer support and training to fulfill those standards.
  • Communicate with the management and supervisory staff of the market’s Service Center all information for on sales and promotions, processing instructions, production information, special needs, etc., on a continual basis.
  • Monitor service activities, providing feedback as necessary and training as requested.
  • Maintain market data in Broadway Helper.
  • Maintain and Monitor information on and follow through on inconsistencies of market information.
  • Support service initiatives by maintaining all e-mail communication received from customers via on a daily basis.
  • Prepare and send out daily ticket counts for both individual shows and season sales.
  • Prepare monthly sales reports.
  • Special reporting as required.
Special projects as directed by the National Director of Ticketing and General Manager of Broadway Across Canada. 

Salary requirements must be included for consideration.
Broadway Across Canada strongly supports equal employment opportunity for all applicants regardless of race, sex, religion, creed, national origin, age, disability, sexual orientation or any other legally protected classification.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Broadway Across Canada recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Broadway Across Canada may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.


  • Bachelors Degree preferred
  • Minimum 3-5 years in the ticketing, arts and/or entertainment industries
  • Advanced knowledge of Archtics, Ticketmaster Host and Microsoft Excel preferred.

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