Representative, Loyalty & Operations

Date Posted: Sep 11, 2019
Application Deadline: Sep 30, 2019
Start Date: Oct 14, 2019

Salary Range: Other
Additional Salary Information: $15/hour
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Creative & Administrative
Job Type: Contract
Career Level: Intermediate

Organization Description

Toronto International Film Festival
The Toronto International Film Festival (TIFF) is a charitable, not for profit, cultural organization whose mission is to transform the way people see the world. Its vision is to lead the world in creative and cultural discovery through the moving image.

Job Description

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We are currently hiring for the position of:

Representative, Loyalty & Operations

Reporting to the Manager, Advancement Operations the Representative is responsible for the ongoing data entry, auditing, and system maintenance for the Advancement department with a focus on gift appeal administration, recognition and processing. The Representative will be responsible for daily processing of all donations and Memberships and act as a liaison between back office operations and front facing staff.

  • Maintaining the integrity and cleanliness of Advancement data in the Ticketing and CRM systems (Archtics and Raiser’s Edge)
  • Timely and accurate gift processing and auditing including following up for declined and missed payments
  • Respond to emails with troubleshooting solutions
  • Accurate and secure cash handling
  • Adhere to process and stability driven standards
  • Compliance with CRA rules and guidelines for Tax Receipting
  • Compliance with AFP Donor Bill of Rights and AFP Code of Ethical Principles and Standards
  • Adhere to TIFF and HR Policies and guidelines


We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

No telephone or walk-in inquiries please. All applications are considered confidential.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required. If you are a person with a disability and require assistance during the application and/or hiring process, please contact us in advance at or 416-599-8433 x2001, and we will work with you to meet your needs.


  • Passion for Data management and organizational effectiveness
  • Proficiency in a fundraising CRM, ie. Raiser’s Edge is an asset
  • Proficiency in Microsoft Excel (including macros and VBA) is an asset
  • Experience in the definition, documentation end reporting of various processes
  • Excellent critical thinking, trouble-shooting skills
  • Attention to detail is a must
  • Creative and out-side the box thinker who can see detail as well as the big picture
  • Strong interpersonal, relationship building and communication skills, tact and judgment
  • Commitment to feedback, initiative, professional development, AFP Code of Conduct and Donor Bill of Rights
  • Adaptable to a flexible work schedule including some evenings and weekends

Additional Info:

  • October 14, 2019

How to Apply:

  • Please submit cover letter (optional) and resumé as one (1) PDF or Word document, by 5pm on September 30, 2019.


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