Senior Coordinator, Loyalty & Engagement – Lead Candidate Identified

Date Posted: Dec 19, 2018
Application Deadline: Jan 28, 2019
Start Date: Feb 04, 2019

Salary Range: 40K - 60K
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Health, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: Cultural Industries
Job's focus: Administrative
Job Type: Full-time
Career Level: Intermediate

Organization Description

Toronto International Film Festival
The Toronto International Film Festival (TIFF) is a charitable, not for profit, cultural organization whose mission is to transform the way people see the world. Its vision is to lead the world in creative and cultural discovery through the moving image.

Job Description

Senior Coordinator, Loyalty & Engagement – Lead Candidate Identified
Permanent
Full-time
Advancement - Loyalty & Engagement
 
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We are currently hiring for the position of:
 
Senior Coordinator, Loyalty & Engagement
 
Reporting to the Manager, Loyalty & Engagement, the Senior Coordinator, Loyalty & Engagement is responsible for the prospecting and onboarding of new Members, stewardship of existing Members, revenue generation through strategy and campaign planning for our acquisition and retention campaigns, exceptional customer service and benefit education to current and prospective donor-members, benefit fulfilment under TIFF’s Loyalty programme. The role oversees planning, production, sales tracking, member engagement via events and campaigns, and leads projects.

The position will work closely with various departments including: Marketing, Visitor Experience, Ticketing Services, Creative / Digital Media, and others as required.
 
RESPONSIBILITIES :
REVENUE
  • Work with Coordinator, Loyalty & Engagement and Management team to meet or surpass revenue targets
  • Oversee monthly / annual renewal process  
  • Create and execute new campaigns, acquisition and outreach strategies, tactics, efficiencies, and models
  • Offer analysis based recommendations for changes/improvements with respect to benefits and servicing
  • Identify key prospects for donations and giving campaigns
CUSTOMER SERVICE & RETENTION
  • Oversee donor-member inquiries by phone, e-mail and in-person with appropriate escalation to Manager, Loyalty & Engagement
  • Ensure timely and service centric responses to members
  • Prospect members to understand interests and giving potential
  • Support and attend member and donor events as required
  • Ensure preparation, update and customization of welcome packages

REPORTING & ANALYSIS
  • Ensure member files are maintained and contain necessary and accurate information related to tracking appeals, membership histories, relationships, contracts and events
  • Communicate any data discrepancies and required updates with Advancement-Operations staff overseeing the Membership portfolio
  • Support  Membership programme reporting on Quarterly and Annual basis
  • Deliver and provide analysis on revenue generating campaigns and appeals.
  • Communicate / liaise with Box Office / Call Centre and other Dept. staff as required
  • Suggest and develop methods of improved communication with members and for internal processes
OTHER
  • Stay abreast of current membership and philanthropic trends
  • Other duties as assigned
 
START DATE:
  • Feb 4, 2019


Requirements:

  • 2 years experience in Membership or high-service loyalty programmes.
  • Background education in fundraising, arts administration, marketing, communications or hospitality.
  • 3 to 5 years front facing Customer/Client service experience.
  • Excellent interpersonal skills, with an ability to handle difficult situations with tact and diplomacy.
  • Accountable, ethical, demonstrates exceptional follow-through; ability to respect and maintain a high degree of confidentiality.
  • Exceptional oral and written communication skills.
  • Excellent organizational skills, with an ability to prioritize as necessary and have high attention to detail.
  • Ability to learn quickly, take initiative and to work both independently and as part of a team.
  • Strong technical skills, including experience with online resources, word processing, spreadsheet and database applications; preferably a working knowledge of Raiser’s Edge.
  • Commitment to professional development, Association of Fundraising Professionals (AFP) Code of Conduct and Donor Bill of Rights.
  • Adaptable to a flexible work schedule, including some evening and weekends.
  • Consideration given to previous fundraising/membership experience in the arts and an appreciation of film as a cultural art form. Familiarization with the Canadian arts community and business community is a strong asset.


How to Apply:

Please submit cover letter, resumé and the names and phone numbers of 3 references as one (1) PDF or Word document, by 5pm on Monday, January 28, 2019.
All applications must be submitted online through the posting found on our website tiff.net/careers.
Please note in your cover letter where you saw this job posting.
 
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. No telephone or walk-in inquiries please. All applications are considered confidential.
 
TIFF is an equal opportunity employer and is committed to providing accommodations in our hiring process for people with disabilities. If you require an accommodation, please inform us in advance and we will work with you to meet your needs.