Ticketing Manager

Date Posted: Dec 21, 2018

Salary Range: 40K - 60K
Province: Ontario
Region: Ottawa Area
City: Ottawa
Employee Benefits: Health
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Full-time
Career Level: Middle management

Organization Description

Broadway Across Canada
BROADWAY ACROSS CANADA™(BAC) and BROADWAY ACROSS AMERICA™ (BAA) are part of The John Gore Organization family of companies, which includes Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Led by 13-time Tony-winning theater producer John Gore (Owner & CEO), BAA is the foremost presenter of first-class touring productions in North America, operating in 44 markets with over 400,000 subscribers. Presentations include Disney’s The Lion King, Wicked, The Book of Mormon, The Phantom of the Opera and Hamilton. Current and past productions include The Band’s Visit, Beautiful, Cats, Chicago, Dear Evan Hansen, Hairspray, Mean Girls, The Producers and Waitress.

Job Description

Overall Management
o Ensure that all operational issues in the implementation of season and single events are complete and consistent with standards developed for Broadway Across Canada.
o Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned Broadway Across Canada markets. 
o Day-to-day operations; project coordination; operational communication; service support and reporting. 
o This position is the primary communicator for the market’s regional executive, marketing director, performance manager, service center, local ticketing entity, and production company personnel.
o Must demonstrate excellent organizational skills, multitask abilities and be proficient in time management.
o Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them. This position is one of leadership and development for others.

Ticketing and Event Management 
o Participate in the creation of the operational timeline and manage all aspects of it. 
o Participate in planning and development of all projects to be supported by the Service Center.
o Participate in the maintenance of various databases which track both guest and sales information.
o Develop and execute the event creation and maintenance on ticketing systems.
o Manage all operational systems/applications in regards to season ticket renewal and new acquisition programs, as well as continuing development for single ticket sales.
o Communicate event creation to necessary parties; thoroughly check events to assure they are created correctly on the ticketing system.
o Prepare season and single ticket events to go on sale. 
o Set up, prepare and print season ticket renewal invoices.
o Provide the processes and applications to service center for season ticket renewal and new acquisition.
o Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations.
o Process upgrades/changes associated with season renewals and send out seat confirmation letters.
o Fulfillment of ticketing requirements for donors, sponsors, VIPs and promotions.
o Manage inventory during the life cycle of each event.
o Manage aspects of dynamic pricing and inventory management protocol in collaboration with Regional Executive, Regional Sales Operations Manager and New York Operations.
o Monitor sales activities, providing daily, weekly and monthly reports as needed.
o Oversee ticket printing and distribution on both season tickets and individual ticket mailings.
o Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, priority offers, etc. 
o Development of Box Office Statement for performances.
o Serve as main Treasurer for Broadway Across Canada events.
o Keep venues involved by notifying them of all shows, assigning allotments, managing the inventory for the life of event, and having consistent service policies. Whether we are renting or this is our partner, the customers will not differentiate. Our goal is to provide a seamless experience.
o All other tasks, duties and special projects that may be assigned from time to time as directed by your supervisors, including any changes or deviation from this job description.

Group Sales
o Receive and respond to all incoming group sales calls and emails including our generic hotlines
o Process all group invoices
o Respond to general customer service inquiries
o Track deposits and payments for existing group purchases
o Prepare weekly group sales reports
o Process final ticketing reports and prepare group sales back up for show settlements
o Assist with the proofing of pricing sheets, promo codes and other group marketing materials
o Print and mail group and special group packages and track postage
o Provide back up for the Group Sales Assistant
o Prepare various reports for Group marketing pushes i.e past buyers, attributes, etc.

Communication and Service
o Work closely with marketing, group sales and Service Center on each sale’s campaign, which includes all activities associated with season, group and single ticket sales and promotions; material proofing; and timeline development.
o Work closely with general management, marketing director, performance manager, service center and local ticketing entity to ensure Broadway Across Canada standards are met and offer support and training to fulfill those standards.
o Communicate with the management and supervisory staff of the market’s Service Center all information for on sales and promotions, processing instructions, production information, special needs, etc., on a continual basis.
o Monitor service activities, providing feedback as necessary and training as requested.
o Maintain market data in Broadway Phoenix (internal tracking dashboard.
o Maintain and Monitor information on BroadwayAcrossCanada.com and follow through on inconsistencies of market information.
o Support service initiatives by maintaining all e-mail communication received from customers via BroadwayAcrossCanada.com on a daily basis.
o Participate in person as an ambassador for Broadway Across Canada at show engagements, subscriber special events, promotional events and other occasions as assigned by Regional Executive or Regional Sales Operations Manager.

o Prepare and send out daily ticket counts for both individual shows and season sales.
o Prepare monthly sales reports.
o Special reporting as required.


• Bachelor’s Degree preferred.
• Minimum 3-5 years in the ticketing, arts and/or entertainment industries.
• Advanced knowledge of Archtics, Ticketmaster Host and Microsoft Office (Word, Excel, PowerPoint) preferred.
• Strong communication and organizational skills with acute attention to detail.

How to Apply:

Please click here to apply.