Visitor Care Associate

Date Posted: Jan 03, 2019
Application Deadline: Jan 16, 2019

Salary: $20.71 - $23.94 per hour
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: Business
Job's focus: Administrative
Job Type: Contract
Career Level: Doesn’t apply

Organization Description

Ontario Science Centre
The Ontario Science Centre delights, informs and challenges our communities, offering hands-on experiences and engagement with science of local, national and global relevance.

Job Description

Note: The number of positions to be filled has not been identified at this time.

Join the Ontario Science Centre as we implement a new strategic plan and celebrate our 50th birthday in 2019 with a busy year of programming. As one of Canada's most visited cultural attractions and a world-renowned hub for learning, the Science Centre welcomes more than 900,000 visitors each year, including 170,000 students. We offer hands-on experiences, programs, films and events that engage visitors of all ages in science and exploration.

What can I expect in this role?
The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm and friendly service to our visitors. The successful candidate will be a customer service specialist, providing cashier services; group admission and reservations assistance; call centre telephone sales in a fast-paced service environment; and will respond to general customer service inquiries. In addition, the successful candidate will work as a parking attendant, and theatre usher.
Please note that these positions are irregular/on-call with no guarantee of hours.

 

Requirements:

How do I qualify?
Mandatory
  • Minimum availability - Weekends, holidays, evenings and at least two weekdays
 Customer Service Skills
  • Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment.
  • Excellent customer service skills and proven commitment to visitor care.
  • Ability to demonstrate a caring, warm and friendly approach to customer service applying your knowledge of accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
  • Strong oral communication skills to communicate clearly, politely, enthusiastically and persuasively over the phone and in person.
  • Tact and diplomacy applied across service channels, which include Box Office, phone room, parking and theatres.
 Collaboration, Organizational Skills and Attention to Detail
  • Strong collaboration & interpersonal skills to interact effectively with other team members in discussing and resolving service challenges and issues together to ensure operational requirements are met.
  • Flexibility and multi-tasking skills and the ability to quickly shift focus in a fast-paced service and sales environment.
  • Acute attention to transaction detail ensuring accurate recording/entry of confidential customer sales data and subscription information.
 Technical Skills
  • Proven ability with respect to front-line sales and operating a computerized ticketing point of sale system.
  • Excellent knowledge of cash handling policies and balancing procedures.
  • Math skills to ensure precise transactions and appropriate tracking, records, corrections, in a ticketing database environment.
 
Problem Solving and Analytical Skills
  • Demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action.
  • Effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed.
  • Demonstrate good judgment and a positive attitude when interacting with internal and external stakeholders.


Additional Info:

Salary Range: $20.71 - $23.94 per hour
Duration: Temporary, up to 6 months (with the possibility of extension)
Location: 770 Don Mills Road, Toronto

 

How to Apply:

Interested applicants must apply online, by 11:59 p.m. on Wednesday, January 16, 2019, by visiting www.ontario.ca/careers and entering Job ID 130991 in the Job ID search field.

​We thank you for your interest. Only those selected for further screening or an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.
www.ontario.ca/careers