Front of House Supervisor

  • Part Time
  • Toronto
  • On site
  • $25.00
  • June 7, 2024

Canadian Stage Corporation

Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations.  An anchor organization in Toronto’s vibrant cultural scene, Canadian Stage is a home for new, challenging dynamic art forms, as well as an incubator and exporter of leading-edge contemporary and multidisciplinary performance. Sharing innovative work from Canada and across the world, the company stages an annual season at across three Toronto venues, including its beautiful heritage building on Berkeley and Front Street, in the vibrant St. Lawrence Market neighbourhood.      In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000 audience members, including the premieres of 350+ new Canadian works.  Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards.   

Description

ABOUT THE POSITION

Canadian Stage’s Audience Services Representatives (ASRs) are responsible for providing exceptional customer service to patrons booking and attending performances. This role falls under our collective agreement with International Alliance of Theatrical Stage Employees Local B-173.

Under the direction of the Audience Services Management team, ASRs are the front-line staff for our patrons and guests, responsible for selling tickets, understanding and utilizing the Tessitura ticketing software, conveying information about the productions and company, assisting patrons with ticketing needs and concerns, and ensuring that current and new audiences feel welcomed and informed.

While ticketing-related duties are the primary functions, there are opportunities to be cross-trained in Front of House and/or Supervision duties/shifts.

The volume of shifts available fluctuates throughout the year, in accordance with the cycle of productions and performances schedules throughout the year, though we are looking for candidates who have sufficient availability to work approximately 8 to 16 hours per week.

This role can be assigned to one or more of the below job classifications, providing the individual has the necessary qualifications and has been sufficiently trained.

Please Note: Hourly rate is $25.75/hour

Front of House Supervisor

  • Provide exceptional front line customer service and problem solving to audience members.
  • Act as an ambassador of Canadian Stage to audience members, fostering and maintain a positive and proactive attitude toward the company and its activities.

Audience Services Representative

  • Answer patron questions and conduct sales of tickets, packages, subscriptions and other items in-person at the Box Office or by telephone, using Tessitura Ticketing System.
  • Balance and account for cash and credit card receipts from sales transactions.
  • Provide exceptional front line customer service and problem solving to the ticket buying public.
  • Organize and distribute Will Call tickets.
  • Assist with organization and clerical duties as assigned within the Box Office.
  • Keep apprised of our season schedule and shows to best advise and assist patron inquiries.
  • Act as an ambassador of Canadian Stage to audience members, fostering and maintain a positive and proactive attitude toward the company and its activities.

Bartender

  • Balance and account for cash and credit card receipts from sales transactions.
  • Provide exceptional front line customer service and problem solving to audience members.
  • Act as an ambassador of Canadian Stage to audience members, fostering and maintain a positive and proactive attitude toward the company and its activities.

 Audience Services Supervisor

  • Same activities and responsibilities as the Audience Services Representative
  • In addition, the supervisor will serve as the supervising ticketing representative on site, which shall include dealing with any escalating customer concerns or issues, approving seating changes, ticketing end of night settlements, and supervising other ASR’s working the shift.

To apply, email your details to asr@canadianstage.com

APPLICATION PROCESS Applications should be submitted by June 7, 2024 and include the following: • A Letter of Intent stating the candidate’s interest in the position, relevant experience, and critical responsibilities. The letter should be no longer than one page. • A Resume, no longer than two pages. Please merge your cover letter and resume into one PDF. Please send your application to: [email protected] and use the email subject header “Front of House Supervisor.” The review of candidates will begin as applications are received and will continue until the position is filled.


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