Manager of Sales & Front of House

Description

ABOUT CROW’S THEATRE 

For 41 years, Crow’s Theatre has been a leading force in the Canadian theatre landscape, recognized for provocative and award-winning new theatre work that premiere in Toronto often followed by national and international tours. Crow’s Theatre is distinguished as a preeminent cultural destination for its far-reaching imagination, ideas, exchange, diversity, and grassroots belief that the arts are essential to healthy and thriving communities.

Led by Artistic and General Director, Chris Abraham and Executive Director Sherrie Johnson, Crow’s Theatre is located at the corner of Carlaw Avenue and Dundas Street East in Toronto’s east end. Our home at Streetcar Crowsnest is comprised of four venues for dynamic cultural and community programming: the Guloien Theatre (200 seats); Studio Theatre (90); the Nada Ristich Studio Gallery (80); the full-service Lobby Bar; as well as an onsite restaurant which can accommodate 60 seated indoors and 75 on the outdoor patio.

Crow’s Theatre is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.  Crow’s Theatre is committed to building a more diverse workplace and encourage all qualified applicants to apply.

ABOUT THE POSITION

Crow’s Theatre seeks a Manager of Sales & Front of House to join our team. This full-time permanent position plays an important and meaningful role in our vibrant and entrepreneurial cultural hub.

Reporting to the Manager of Ticketing and Venue Services, while working collaboratively with
Marketing Department, this position has two key responsibilities: This position is responsible
for ensuring the highest calibre of customer service, operations, and guest and patron
satisfaction, and secondarily, will be the telesales customer service representative to lead the
company’s subscription telesales campaign of renewals and new acquisitions and increase
ticket sales overall.

This position works closely with all the departments in the company including marketing,
production and philanthropy. The position is 40 hours per week, with some evenings
and weekends required. This position will split hours with Manager of Ticketing and Venue
Services. Shifts to be day / evening, based on show schedules. (Either 12pm – 8pm, or
9am – 5:00pm). Shift schedules are to be coordinated with the Manager of Ticketing
and Venue Services and to alternate.

Direct Co-Reports: with Manager of Ticketing and Venue Services
Front of House/Box Office Representatives
Box Office and Front of House Supervisor
Swing Box Office and Front of House Supervisors

KEY RESPONSIBILITIES

• Direct Manager for all Front of House related issues.
• On-site event management, including Crowsnest Corner, rentals, previews, donor events, and opening nights.
• Communicating with FOH/Bar team regarding FOH specifics and policies.
• Communicating with Stage Management teams regarding FOH needs, preps show run info / and coordinating details with necessary departments/teams.
• Communicating with restaurant partner.
• Overseeing FOH experience for patrons, including premium seating.
• Overseeing volunteers, scheduling of volunteers, volunteer appreciation, communication.
• Overseeing the lobby and ensuring it is welcome for patrons/visitors, including lobby signage, washroom supply inventory, daily theatre maintenance, piano sign.
• Ensuring all FOH are Health & Safety trained.
• HVAC monitoring & troubleshooting, on show nights, with support from Production and Facility Manager, General Manager and Manager of Ticketing and Venue Services, as needed
• Coordinating outgoing telesales call campaigns, including organizing existing leads and ensuring a positive call experience for Crow’s patrons.
• Building and maintaining strong relationships with customers to ensure repeat business
• Closing sales and processing subscription or ticket orders over the phone when required, and maintaining accurate records of all sales activities and customer interactions.
• Providing ongoing real-time analysis in order to identify any areas of improvement.
• Working closely with the marketing team to develop, implement, and adapt, if needed, effective sales strategies.
• Achieving and exceeding weekly and monthly revenue targets.
• Attending weekly sales meetings and provide updates on progress.
• Other duties as required, evening and weekend hours required.