Opera Atelier
Opera Atelier is North America’s premier period opera/ballet company, producing the opera, ballet and drama of the 17th, 18th, and 19th centuries. While drawing upon the aesthetics and ideals of the period, Opera Atelier goes beyond “reconstruction” and infuses each production with an inventive theatricality that resonates with modern audiences. Led by founding artistic directors Marshall Pynkoski and Jeannette Lajeunesse Zingg since 1985, Opera Atelier has garnered acclaim for its performances at home as well as in the United States, Europe and Asia.
- Contents
- Description
- Position Details
- Pay and Benefits
- Qualifications and Experience
- Application Process
Description
The Audience Services Coordinator oversees subscription services and works closely with external box office partners to ensure superior customer service for Opera Atelier subscribers, ticket buyers, donors and stakeholders. The Audience Services Coordinator reports to the Marketing Manager, and collaborates with the team as a whole. The Audience Services Coordinator is an organized self-starter who is enthusiastic about customer service, revenue generation, database management and continuous improvement.
Reports to: Marketing Manager
Direct Reports: Telesales Staff, Volunteers
Compensation: $26.00 plus a competitive benefits plan.
Hours: 24 hours per week (part-time), with full-time hours (up to 40 hours/week) required during Front of House weeks (approximately 10 weeks/year). Evening and weekend availability is required during performance periods.
Application Deadline: Applications due May 16 2025. .
Tasks and Responsibilities
Ticketing (70%)
- Offer exemplary customer service to OA patrons and guests
- Respond to patron inquiries (phone/email)
- Liaise with partner/venue box offices as necessary
- Season set up in VBO Tickets
- Prepare and pull lists including mailings, telemarketing, fundraising, etc.
- Coordinate ticket sales, refunds, vouchers, and ticket donations
- Take and process all subscription orders (phone/online)
- Participate in discussions on ticket pricing
- Plan and implement subscription renewal campaigns
- Prepare and mail subscription renewal packages
- Hire and train Telesales staff to follow up on renewal campaigns
- Coordinate opening night invitations (or oversee with other staff members)
- Liaise with finance on ticket revenue
- Maintain customer database in VBO Tickets
- Other duties as assigned
- Weekly and monthly sales reports as applicable
Front of House (20%)
- Liaise with departments and venues to complete FOH set up
- Be staff point of contact at all performances and supplementary events.
- Ensure accessibility accommodations are in place and executed
Marketing (5%)
- Consult with the Marketing Manager with the planning and execution of single ticket marketing and season subscription campaigns
- Assist with creating mail and email lists for marketing purposes
Volunteer Coordination (5%)
- Manage and maintain database of volunteers on an on-call basis
- Manage and recruit volunteers at in-person events
- Liaise with other departments to determine volunteer shifts
- Create and distribute volunteer vouchers as thanks for their support
Job Details
Location:
Toronto, ON
Date the successful candidate will start:
June 01, 2025
Pay and Benefits
Hourly Rate:
$26.00
Qualifications and Experience
Required Qualifications and Experience:
Requirements
- Minimum 2-3 years experience working in a box office environment
- Post-secondary education and/or relevant work experience in arts administration and/or marketing.
- Excellent interpersonal skills
- Strong knowledge of ticketing CRM systems
- Experience with single ticket and subscription sales
- Experience with event set-up, mailing lists and database management
- Strong computer skills; easily adaptable to technology and software.
- Detail oriented and efficient, with strong organizational skills
- Enthusiastic self-starter who loves working with customers and has a passion for opera/dance/music.
- Excellent communication skills, both oral and written (in particular excellent spelling and grammar.)
- Standard first aid training is an asset
- Available to work some evenings, weekends for performance/events as required
- Ability to work independently and as part of a team
- Experience working with third-party box office providers is an asset
Application Process
Will an automated HR system be used to filter applicants?
– No.
Are interviews flexible? (e.g. different interview formats, times, location, remote option)
– Yes.
Will some interview questions be provided in advance?
– No.
To apply, email your details to recruitment@operaatelier.com
Opera Atelier is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at [email protected] or 416-703-3767 x700. We strive to provide reasonable accommodations whenever requested. Opera Atelier would like to thank all applicants, however, please note that only those selected to participate in an interview will be contacted. Opera Atelier is an equal opportunity employer. If you are interested in joining our team, please send your resume with references and cover letter in one PDF with the subject “Audience Services Coordinator” to [email protected].
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