Assistant Manager, Membership Services

  • Full Time
  • Niagara on the Lake, ON
  • On site
  • $43,000 – $48,000
  • Deadline: August 02, 2024
  • August 2, 2024

Shaw Festival Theatre, Canada

Located in beautiful Niagara-on-the-Lake, Ontario, The Shaw Festival produces and presents the work of George Bernard Shaw (1856-1950) and playwrights writing anywhere in the world during, or about, the era of Shaw’s lifetime.In the Spirit of George Bernard Shaw, the Shaw Festival provokes the mind and stirs the soul through a theatre experience so compelling that, year after year, ever broadening groups of artists, audiences and supporters are drawn to our work in Niagara-on-the-Lake and beyond.


As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender female. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular, we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.

Position: Assistant Manager, Membership Services
Department: Development
Salary Range: $43,000 – $48,000 / 35 hours per week

As we continue to rebound from the pandemic, it is abundantly clear to us that we face a choice: we can survive through these challenging times, or we can seek to thrive and seize opportunities, now more than ever. To that end, we have crafted an ambitious vision for our future. Inspired by the genius of George Bernard Shaw, we use theatre to provoke curiosity, creativity and connection. True to this purpose, we will make the excellence of our art the focus of a new movement for real human encounters. 


Reporting to the Membership Services Manager, the Assistant Manager’s role is to support the Manager while generating revenue by communicating our Case for Support of The Shaw’s Membership Program. In addition, the Assistant Manager will lead the Membership Services team as needed.

What will make a candidate successful in this Role?

The successful candidate will be a good communicator focused on donor-centric conversations.  What will make them successful in this role is a depth of knowledge about The Shaw Festival along with a general interest and caring in other people and strengthening the arts through philanthropy.

Summary of Responsibilities & Qualifications

• Experience in customer service and experience with supervisory skills would be an asset;

• Proficient in Excel and reviewing data base analytics for staff metrics and fundraising goals;

• Will assist with building and maintaining reports as tools used for daily activities

• Solicit charitable donations in support of The Shaw via outbound phone calling, electronic communication, in person communication, by renewing and upgrading existing Members, renewing lapsed Members, acquiring new Members, and soliciting other special appeals to obtain contributions as required;

• Act as a supplementary contact for Membership services on weekday evenings and weekends, including problem solving for our donors;

• Be a resource for Audience Services and Box Office regarding Membership issues and needs;

• Lead and assist in Membership events including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals.

In addition, the Assistant Manager will maintain responsibilities including:

• Maintain exceptional customer service standards as a representative of the Shaw Festival by exhibiting strong communication skills, patience, professionalism and a genuine interest in our Members and Patron’s passion for The Shaw and the arts;

• The individual has a significant understanding of the arts and arts-based philanthropy, along with a passion for theatre and support of the artists and artsworkers;

• Being prepared to share deep knowledge about the Shaw Festival, playbill, and plays to help build rapport and advance relationships between The Shaw and patrons and Members;

• Achieve weekly metric targets in support of Membership’s fundraising and personal goals;

• Knowledge of Tessitura – tracking of contacts; coordinating appropriate and timely follow up actions; document feedback; ability to read and research account to understand patron’s depth of connection to The Shaw and their potential; and process donations. Training provided;

• Maintenance and updates of patron Portfolio and Member accounts;

• Flexible work schedule, including Evenings and Weekends when required;

• Additional duties as assigned.

After successfully completing a 3-months probationary period, benefits packages are available for both full-time and part-time employees.

Please Note: All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five days prior to start date.

Please submit your cover letter and resume by email prior to 5pm, August 2, 2024, VIA EMAIL ONLY, to:

Shaw Festival Theatre, Canada
Attention: Director Human Resources
Email:  [email protected]

We thank all applicants in advance for their interest in the position, however, only those selected for an interview will be contacted.

To apply, email your details to