Membership Services Representatives

Shaw Festival Theatre, Canada

Located in beautiful Niagara-on-the-Lake, Ontario, The Shaw Festival produces and presents the work of George Bernard Shaw (1856-1950) and playwrights writing anywhere in the world during, or about, the era of Shaw’s lifetime.In the Spirit of George Bernard Shaw, the Shaw Festival provokes the mind and stirs the soul through a theatre experience so compelling that, year after year, ever broadening groups of artists, audiences and supporters are drawn to our work in Niagara-on-the-Lake and beyond.


As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender female. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular, we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.

Position: Membership Services Representative / Part-time (16 hours per week)
Department: Development
Salary: $21.42 an hour + incentives

As we continue to rebound from the pandemic, it is abundantly clear to us that we face a choice: we can survive through these challenging times, or we can seek to thrive and seize opportunities, now more than ever. To that end, we have crafted an ambitious vision for our future. Inspired by the genius of George Bernard Shaw, we use theatre to provoke curiosity, creativity and connection. True to this purpose, we will make the excellence of our art the focus of a new movement for real human encounters.

Position Overview

Membership is the foundation of our donor program here at the Shaw Festival. As the Shaw Festival is a registered charity, Membership Services Representatives will be facilitating outbound phone calls, emails, and onsite opportunities to fundraise, steward and grow our donors in our Membership program. This position will require a passion for theatre, the ability to multitask and have meaningful conversations to build and strengthen relationships with our valued donors. Membership representatives should expect most of their workday to be on the telephone facilitating phone calls with existing and prospective members of The Shaw, and a portion for on-site, face-to-face interaction at our Membership desk, terrace, or donor events.


• Genuine interest in and passion for supporting the Arts is essential to this role;

• Ability to solicit membership and special campaign donations through telecommunications, electronically and in-person, meeting or surpass fundraising targets. Previous outbound call centre experience or fundraising skills are an asset;

• Detail oriented; must be able to track and manage donor communications. Experience with a CRM database, and in particular Tessitura, is an asset, training is provided;

• Excellent verbal communication skills to support the building of positive patron and donor relationships.

• A strong commitment to customer service.

• Flexibility to interact with donors and patrons in a variety of situations including at our Membership Services Desk, theatre lobbies and lounges, and at Membership Events.

• Able to work independently as well as in a team.

After successfully completing a 500 hours probationary period, benefits packages are available for both full time and part time employees.

Please Note: All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five days prior to start date.

Please submit your cover letter and resume by email prior to 5pm, May 31, 2024, VIA EMAIL ONLY, to:

Shaw Festival Theatre, Canada
Attention: Director Human Resources
Email:  [email protected]

We thank all applicants in advance for their interest in the position, however, only those selected for an interview will be contacted.

Thank you for your interest in the Shaw Festival.

To apply, email your details to