The National Ballet of Canada
- Contents
- Description
- Position Details
- Pay and Benefits
- Qualifications and Experience
- Application Process
Description
The Assistant Ticket Operations Manager works closely with the Ticket Operations Manager and Patron Services Manager and assists in leading the day-to-day operational management of Audience and Donor Services. The Assistant will help with creating and executing all ticket related items within Tessitura that pertain to ticket sales, subscription, development and education events.
Key Responsibilities
- Assists in creating and executing performance and ticket sales set up within Tessitura database by building new seasons, campaigns, appeals, productions and performances, subscription packages, pricing and price types, promotions and allocations, pricing rules set up, subscription rollovers, seat cancellations and dynamic pricing
- Co-leads the daily oversight of the part-time staff ensuring the team stays focused and motivated
- Ensures daily donations, single ticket and subscription processing is up to date
- Supports Ticket Operations Manager and Web Technology Services ensuring TNEW user functionality is up to date and accurate
- Works with Ticket Operations Manager and Web Technology Services ensuring information on mobile, print at home tickets and confirmations are up to date and accurate
- Assists with creating and executing performance and event ticketing for the Development and Education departments
- Collaborate with senior management team on yearly campaigns including, but not limited to, annual invoice project, subscription seating and single ticket on sale
- Ensures website performance and pricing information is accurate and up to date
- Shares the responsibility in leading the box office team at the Four Seasons Centre during performances
- Assists with policy documents, staff schedules, pulling of reports and other administrative duties as required
Job Details
Location:
Toronto
Date the successful candidate will start:
May 26, 2025
Pay and Benefits
Salary:
$60,000
Benefits:
We strive to offer competitive, market-based compensation. During the interview process, we will work closely with you to determine a salary package that is commensurate with your experience and background. We understand the importance of work-life balance and are committed to supporting our employees’ overall wellbeing and productivity. We offer a range of benefits and perks to assist in maintaining this essential equilibrium:
- Complimentary season tickets to performances at the Four Seasons Centre for the Performing Arts
- Comprehensive Health & Dental and Paramedics Benefits package, including a Health Spending Account
- Company-matched Defined Contribution Pension Plan
- Counselling services and wellbeing resources through our Employee Assistance Program
- Summer Fridays off in July
Qualifications and Experience
Required Qualifications and Experience:
- Minimum two (2) years’ experience in a supervisor role
- University or College degree in Arts Administration, Business Management, Technology Management or related field
- Proficient knowledge of Tessitura data structures
- Experience with issues of equity, accessibility and inclusion
- Savvy ticket problem solver committed to creating seamless end-to-end ticketing experiences
- Excellent written and verbal communication skills and attention to detail
- Lateral thinker with analytical and strategic problem-solving skills
- Demonstrated capacity to be highly organized, set priorities, identify critical issues, work under pressure and complete tasks within specified timeframes
- Solutions oriented and ability to adapt within a fast-paced environment
- Highly developed interpersonal and diplomacy skills, as well as a high level of professionalism
- Willingness and flexibility to work extended hours, when required
- Experience working with union staff considered an asset
- Proficiency in Microsoft Office, an asset
- Experience in the Arts & Culture environment an asset
Application Process
Will an automated HR system be used to filter applicants?
– No.
Will non-shortlisted applicants be notified?
– No.
Are interviews flexible? (e.g. different interview formats, times, location, remote option)
– Yes.
Will some interview questions be provided in advance?
– No.
To apply, email your details to hr@national.ballet.ca
Application Process Qualified candidates are to forward their resume and cover letter to [email protected] with the subject heading: “Assistant Ticket Operations Manager” by no later than April 28, 2025. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to participate in a Criminal Background Check. The National Ballet of Canada is committed to taking every reasonable precaution for the protection of health and safety for workers as required by the Occupational Health and Act (OHSA). We are also committed to compliance with all applicable public and occupational health and safety, human rights, privacy and other laws. We recommend that all employees follow the guidance regarding vaccinations and boosters provided by Health Canada. All applicants must be legally entitled to work in Canada. We will primarily be using your phone number listed or email to communicate with you. It is your responsibility to include an updated phone number and email address and accept calls/emails from unknown users. As we send time sensitive correspondence, we recommend that you check your phone, voice messages and email regularly. If no response is received within a reasonable timeframe, we will assume you are no longer interested in pursuing the opportunity. Should it be determined that any background information provided be misleading, inaccurate or incorrect, we reserve the right to discontinue with the consideration of your application. Statement of Intention and Accommodation The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. The organization is committed to reflecting the diversity of our community, our city, and our country, and strives to ensure its recruitment and selection processes are bias-free. As such, we welcome and encourage applications from qualified candidates of all cultures, ethnicities, gender identities, sexual orientations, and abilities. The recruiting team will work with applicants requesting accommodation at any stage of the hiring process.
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