Front of House Usher

Date Posted: Jul 11, 2019
Application Deadline: Jul 26, 2019
Start Date: Aug 25, 2019

Salary Range: Other
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Creative & Administrative
Job Type: Part-time
Career Level: Entry level/ intern

Organization Description

The Royal Conservatory of Music
The Royal Conservatory of Music (RCM) is one of the largest music education institutions in the world. Our mission is to develop human potential through music by providing leadership in the field of music education, facilitating learning and fueling passion for music. We offer a recognized standard of excellence in curriculum design, assessment, and teacher certification. The Royal Conservatory offers support to thousands of students, teachers and music lovers through lessons, learning products and access to musical performances. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall.  Please visit for more information.

Job Description

Operating within the Performing Arts Division, you will work closely with operations, box office, and security to ensure patron satisfaction, comfort and safety. Reporting to the Front of House Manager, you will exhibit passion for the arts and a friendly personality, and will uphold the standards of the department and mandate of the company. Your availability is required primarily during evenings and Sunday afternoons, 3-4 shifts a week.
Position Start Date: August 25, 2019
  • Recognize all opportunities where you can provide exemplary patron service to all customers and clients using the services of the TELUS Centre.
  • Actively participate in the culture of the building by developing a keen interest in its many components.
  • Coordinate Front of House functions such as patron seating, program distribution, lobby displays, and upkeep.
  • Direct and manage patron-traffic to maintain safe and effective flow in all public areas.
  • Troubleshoot and resolve patron dissatisfaction in an efficient, professional, and engaging manner.
  • Remain current and up-to-date with all Health and Safety Procedures, Emergency Preparedness, Fire Safety and issues of Accessibility.
  • Maintain a current knowledge of events and services available in and around the Centre to be able to expertly respond to patron and client inquiries.
  • Communicate and enforce house policies with respect to late calls, smoking, cameras/recording devices, etc.
  • Monitor quality of stage sound, auditorium temperature, the physical space (seats, floors, railings) and report deficiencies to your supervisors.
  • Other related duties as required.


  • Experience working in a performing arts venue isn’t necessary, but will be considered an asset. What’s most important is a passion for the arts.
  • Strong instincts and the ability to work well under pressure.
  • Experience in a fast-paced environment.
  • Charm, personality, an avid interest and personal investment in the arts.
  • Must be legally able to work in Canada (have Canadian Citizenship/Landed Immigrant Status or an appropriate Work Permit).

How to Apply:

The RCM is committed to a policy of equity and inclusion. In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Access and Equity policy, accommodation will be provided in all parts of the hiring process. Applicants are asked to make their needs known in advance.
Interested candidates are asked to submit resume online at by Friday, July 26, 2019.
The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted. Please note that this position may be filled prior to the application deadline if a suitable candidate has been identified.

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