Operations Manager

Date Posted: Jun 23, 2020
Application Deadline: Aug 31, 2020
Start Date: Sep 01, 2020

Salary From: 50K To 65K
Province: Ontario
Region: Metro Toronto Area
City: North York
Employee Benefits: Health
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Full-time
Career Level: Middle management

Organization Description

Goh Ballet
The Goh Ballet is Western Canada's premiere dance acacademy.  The Goh Ballet Academy achieves the highest levels of professionalism in classical ballet training and performance productions while supporting its students’ passion for dance and dedication to their art. With steadfast commitment for over 40 years, Goh Ballet offers vibrant, innovative and diverse dance educational experiences to students, taught by award winning instructors.

Job Description

Goh Ballet Academy Canada
Position: Operations Manager, Toronto Location
Position Overview
The Operations Manager plays a crucial role in the improvement and expansion of the Goh Ballet’s administrative capabilities, business development and systems upgrades.  Reporting to and working with the Academy’s Director, they strategically oversee, manage and work towards continuous improvement of the Academy’s administration, financial status, and overall operations as well as the strategic planning for further recruitment and expansion of the Academy’s programs.
Ideal Candidate
You are a dynamic, nimble, organized and detail-oriented individual.  You like working in innovative and continuously improving environments.  You thrive in a collaborative team setting and are passionate about collaboration and contribution.  You are resilient, and willing to do what it takes to get the job done to improve our organization and our team.  You understand our mission and can play a part in advancing the operational platform and important work of Goh Ballet Academy.
General Responsibilities
  • Improve the operational systems, processes and policies in support of Goh Ballet’s vision and mission
  • Manage and increase the effectiveness and efficiency of Goh Ballet through creative improvements, coordination and communication
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence and the expansion of Goh Ballet
  • Oversee overall financial management, planning and payroll
  • Mentor and coach aspiring leaders
Administrative Responsibilities
  • Oversee all HR Management and execution including employment contracts and admin support as well as problem resolution pertaining to staff, students, parents and/or volunteers with consistent reporting to Director on higher risk issues
  • Support to colleagues as delegated by the Director. These tasks could include but are not limited to:
  • Annual recruitment targets and retention
  • All events, presentations and productions
  • Fundraising initiatives
  • Marketing, PR and Communication Initiatives
  • Oversee support staff and third-party contractors
  • Ensuring compliance with applicable human resource files
  • Developing, recommending approval and maintaining staff hours and vocational schedules
  • Supervision of maintenance of Jr. & Sr. Student Handbooks, employee handbook and procedures manuals
  • Supervise and ensure readiness for and implementation of all events on the annual calendar
  • Schedule and provide administrative support for the not-for-profit society who meet quarterly
  • Oversee administrative files and documents back-ups and filing systems
  • Be up-to-date and supervise compliance with Private Training Institute Branch
  • Provide support to the Wardrobe department acting as bridge between artistic and administrative responsibilities relating to productions and events
Support Business Development and Communications
  • Oversee written communications for our website, social media accounts and business development content in accordance with our communications plan
  • Manage staff comments to address any complaints or business improvement and growth opportunities
  • Support the Director in meeting with key external stakeholders who can advance and promote the work of Goh Ballet
  • Ensure all social media and marketing initiatives are in alignment with the strategic plan and business development priorities
  • Develop and implement key recruitment initiatives
Oversee Finance
  • Monitor the Financials and provide regular updates to the Director on status including identification of risks as they arise
  • Set and manage annual budget for various programs and opportunities
  • Oversee Banking including all deposits, expenses, providing bookkeeper with relevant documents and ensuring relationships with bank is positive
  • Create monthly financial reports, and additional reports as needed
  • Create financial models, budgets and forecasts to ensure the business is profitable while identifying ways to increase business opportunities and better manage revenues and expenses
Facilities and Supplies Management
  • Oversee facility cleaning, hygiene, safety and maintenance and keep track of facility assets
  • Manage insurance contracts and ensure compliance with contracts
Software and IT
  • Manage IT infrastructure including Hardware, Software, Network, Security and Backup, Support and Maintenance, connectivity issues, troubleshoot other IT problems
  • Contribute to the IT Strategic Plan
  • Manage vendor relations
Fundraising Responsibilities
  • Structure and strategize fundraising initiatives including stakeholder relations with current and potential sponsors for all initiatives related to the Academy
  • Grant research and application process on behalf of the Academy
  • Support and build the development of a capital campaign as needed


A successful candidate will possess:
  • Post-secondary degree in a related field (Business Administration)
  • 3+ years of managerial and/or operations specific role
  • Proven ability to problem-solve and think creatively to develop unique and effective solutions
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Excellent computer skills, specifically MS Office Suite, G Suite and cloud management
  • Good understanding of social media platforms and best practices
  • Basic understanding of IT
  • Basic accounting skills and experience with budgeting and accounts payables and receivables
  • Experience with data management, administrative processes and knowledge of administrative principles and best practices
  • Experience with talent management
  • Previous experience in the arts an asset
  • Desire to actively innovate and improve current operations
  • Ability to cultivate and maintain a positive and engaging team culture
  • Desire to grow their career and take on further responsibility in the future

Additional Info:

Salary and Benefits
Salary will commensurate with experience.

How to Apply:

In your application, please send your resume/CV and a cover letter expressing why you are the right person for this job and indicate your salary expectations. Please email Tracie Yee (tyee@gohballet.com). Subject Header: Application for Operations Manager.  All applications will be reviewed. We thank you for your interest in this position; however we will only be contacting those selected for interviews.
Thank you.

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